Description
**JOB OFFERING:**
* Gross monthly salary of $15,000
* Statutory benefits from day one
* Meal vouchers
* Productivity bonus
* Hybrid work scheme: 1 week in office / 1 week remote
**REQUIREMENTS**
* Bachelor's degree or technical diploma in Systems, Computer Science, or related field
* Experience in IT technical support or help desk
* User support in corporate environments
* Desired knowledge of Linux, Asterisk, IP Telephony, and Vicidial
* Ability to work effectively in teams and resolve incidents efficiently
**MAIN RESPONSIBILITIES:**
* Handling and tracking Level 1 and Level 2 support tickets
* Diagnosing and resolving technical incidents
* Managing users, licenses, databases, and servers
* Coordinating with the platform team and customer support
* Updating tickets and generating support metrics reports
**KEY COMPETENCIES:**
* Effective communication
* Problem analysis and resolution
* Proactivity and continuous learning
* Attention to detail and confidential handling of information
* Results-oriented mindset
Salary: Starting at $15,000.00 per month
Benefits:
* Remote work
* Meal vouchers
Workplace: On-site employment