Job Summary: We are seeking a Systems Engineer or Graduate with experience in Level 1 and Level 2 technical support, focused on user assistance and infrastructure administration. Key Highlights: 1. User technical support and infrastructure administration 2. Backup management, storage, and identity administration 3. Microsoft 365, Intune, and policy administration We seek a Systems Engineer or Graduate (or related field) with experience in Level 1 and Level 2 technical support, focused on user assistance and infrastructure administration. Responsibilities User technical support (remote and on-site) On\-premise server administration Backup and storage management Identity and access administration 2FA configuration Microsoft 365, Intune, and policy administration Use of data compliance tools Antivirus administration Domain integration of devices Basic network configuration and telephone support Computer equipment optimization Requirements Engineering or Bachelor’s degree in Systems or related field Minimum 3 years of experience Experience in Level 1 / Level 2 technical support Strong interpersonal skills and effective communication with users We Offer Competitive salary Statutory benefits (100% IMSS) Job stability