Job Description and Activity Details **Summary of the role** If you hate inefficiency, thrive on solving tough problems fast, and want your work to directly support first responders in their most critical moments, this role is for you. We’re building a secure communications app that keeps public safety agencies connected when it matters most — and we need someone relentless, focused, and ready to push limits. You’ll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly. This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same! **What You'll Do** * Customer Success & Support * Respond to user inquiries in a friendly, professional manner. * Maintain and update user accounts, user database, contracts, and service agreements. * Provide basic IT support to users (e.g., account access, general troubleshooting). * Help manage documentation and guides for customers. * Operations & Administration * Assist with basic financial tasks. * Organize digital records and maintain business documents. * Help keep our day-to-day operations running smoothly across different areas of the business. * Play a key role in different projects with high impact to our growing company. Experience and Requirements **Skills & Requirements** * Bachelor’s degree in Business, IT, or a related field preferred. * Professional English proficiency (written and spoken). * Experience with Google Workspace, Microsoft Office, and CRM/project management tools. * Ability to maintain confidentiality and handle sensitive information professionally. * Basic IT troubleshooting knowledge **What We Offer** * Salary: Competitive (MXN $22,000–$25,000/month). * Schedule: Monday–Friday, 6 AM–3 PM Pacific Time. * Ticket answering: Saturday-Sunday, each ticket will be paid at a 30-minute hourly rate. * Opportunities for professional development. * Remote after completing training (will be determined by performance) * Paid online English courses. * Enjoyment of proportional vacation days! Benefits * Benefits according to the Federal Labor Law (LFT) **Number of vacancies** 1 **Department** Information Technology / Systems / IT / Programming / Software **Contract type** Permanent **Work modality** On-site **Shift** Day shift **Working hours** Full-time **Education** University degree with professional title **English** Spoken: Advanced, Written: Advanced **Willingness to travel** No
Juan García
Indeed · HR
Juan García
Indeed · HR
