IT Analyst, Desktop Support

Description

Summary: Amer Sports Mexico is seeking an IT Desktop Support Analyst to provide high-quality technical support to employees, resolving hardware, software, and network issues while ensuring excellent customer satisfaction. Highlights: 1. Provide high-quality technical support to employees 2. Diagnose and resolve hardware, software, and network issues 3. Collaborate with global IT teams for continuous improvement Hybrid, Mexico City, Mexico **What you will be doing:** --------------------------- Amer Sports Mexico is looking for an IT Desktop Support Analyst to provide high\-quality technical support to our employees and ensure excellent customer satisfaction. If you are passionate about IT technology, troubleshooting, and end\-user support, this is the perfect opportunity for you! In this role, you will be responsible for diagnosing and resolving hardware, software, and network issues, supporting IT service requests, and collaborating with global IT teams to continuously improve IT support services and processes. If you enjoy working in a dynamic international environment, solving technical challenges, and helping people with IT solutions, we’d love to have you on board! ### **Responsibilities of this role include:** * Technical Support \& Issue Resolution: Diagnose and resolve hardware, software, and network issues for end\-users. * IT Service Requests: Implement IT service requests submitted by Amer Sports employees. * User Guidance \& Training: Provide training and guidance on software applications and hardware usage. * Incident Management: Identify root causes of issues, document troubleshooting steps, and coordinate ticket resolution. * Documentation \& Compliance: Maintain technical documentation and ensure Active Directory account compliance. * Collaboration \& Communication: Work closely with the EMEA Service Desk and local IT teams in North America. * System \& Security Maintenance: Ensure incidents and service requests are logged and resolved in a timely manner while following IT security policies. * Proactive Reporting: Identify recurring issues and escalate problems according to the "do not look the other way" principle. **What you need to succeed:** ----------------------------- * Bachelor’s degree in Computer Science, IT, or a related field, OR equivalent work experience in IT end\-user support. * At least 2 years of experience in a similar IT support role. * English proficiency (B2\+ level) in both spoken and written form. * Proficiency in Windows OS support (MacOS or Linux experience is a plus). * Experience working with Microsoft Office Suite, Azure Active Directory, Exchange, and O365 tools. * Ability to troubleshoot and resolve hardware, software, and network\-related issues. * Understanding of network configurations, protocols, and security. * Experience with software installation and configuration using command shell or installation packages. * Familiarity with remote desktop applications and troubleshooting tools. * Strong organizational and time management skills with the ability to work independently. * Excellent customer service skills with clear written and verbal communication. * Motivation to work in a fast\-paced, international team environment. * General understanding of ITIL working practices. * Scripting experience is a plus. * Willingness to learn new technologies and adapt to changing IT environments. **What’s in it for you:** ------------------------- With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors. * Meaningful Projects: Contribute to responsible projects with dedicated teams, making a real impact and driving positive change.. * Continuous Learning: Access our e\-learning platform with a wealth of engaging learning content to expand your knowledge and skills. * Work\-Life Balance: Hybrid work model and flexible hours * IT: At Amer Sports, IT professionals have the chance to work on cutting\-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands. * Global Exposure: Collaborate with a diverse, international team spanning North America, Asia Pacific, and beyond. * Restaurant \& Grocery Vouchers * Discounts on Quality Products: Benefit from compelling discounts on our own\-brand products (including Salomon, Atomic, Peak Performance, and more). * Private Medical Care for employee and family * Additional Private Life Insurance * Savings fund * Motivating Bonuses: Christmas\- \& Performance bonus **Our Candidate\-Centric Hiring Process:** ------------------------------------------ At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect: * CV Screening and Recruiter Screening * Interview online with IT Services Senior Manager * Interview in the office with Management Team * Feedback \& Decision **Apply now!** -------------- **Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.** If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to **talentacquisition@amersports.com** (HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you! \#LI\-JC1 **First application date:** 18 May 2026 **Employment type:** Full\-Time **Amer Sports** --------------- We are a global group of iconic sports and outdoor brands such as Arc'teryx, Salomon, Wilson, Peak Performance, Atomic, and Armada. Our purpose is to elevate the world through sport. From courts to slopes, from cities to mountains, and everywhere in between, we inspire people to explore and experience the joy of sports and lead better, healthier lives. With us, you get to inspire people to experience the joy of sports while building a network of like\-minded people around the world. We have an open and relaxed culture that encourages you to grow professionally and tend to your wellbeing. Our core values are: * Always authentic * Better together * Committed to impact * Driven to excellence Our global community of 15,400 people operates in 41 countries. Amer Sports, Inc. shares are listed on the New York Stock Exchange. Want to know more? Connect with us here: Youtube Instagram **Email:** talentacquisition@amersports.com **Location:** Av. Santa Fe 495, Piso 15, Int. 1501, Col. Cruz Manca, Cuajimalpa, CDMX 05349