Hotel Receptionist

Description

Position Summary: Coordinate the guest experience at the front desk, handle billing and cash management with precision, and support sales and reservations. Key Highlights: 1. Multifunctional role in 4-star hotel operations with a guest-centric focus 2. Accurate handling of billing, collections, and guest account auditing 3. Support in sales, reservations, and upselling **GENERAL FUNCTIONS** . Front Desk and Guest Experience * Execute check-in and check-out processes under 4-star standards in under 3 minutes, expediting business travelers' arrival. * Assign rooms in the PMS system after verifying "clean and available" status, previously authorized by the Housekeeping Supervisor. * Serve as a local concierge: coordinate safe executive taxis to industrial parks, recommend restaurants, and resolve city mobility inquiries. 2\. Billing and Cash Handling (Precision Focus) * Process payments via credit/debit cards, cash, or bank transfers, ensuring exact cash drawer reconciliation per shift. * Issue electronic invoices flawlessly using corporate fiscal data (RFC, Legal Entity Name, CFDI Usage) to prevent delays in corporate client reimbursements. * Audit departing guests' accounts to ensure all incidental charges (room service, laundry, phone calls) are correctly posted. 3\. Sales and Reservation Support (Multifunctional Role) * Handle incoming phone calls and emails to quote and book direct reservations using daily rates or current corporate agreements. * Perform suggestive selling (upselling) by offering higher-category rooms or additional services during registration. * Assist with luggage storage for guests with late check-out or requiring temporary storage before heading to the airport. REQUIREMENTS Conversational English Hotel industry experience Proficiency in hotel PMS systems WE OFFER Competitive salary Uniforms Bonuses Statutory benefits Excellent work environment Position Type: Full-time Salary: $8,000.00 - $10,000.00 per month Education: * Incomplete or ongoing bachelor's degree (Preferred) Work Location: On-site employment