Browse
···
Log in / Register
Summary: Helpdesk Customer Service Agents manage customer concerns, coordinate maintenance and repairs, and ensure timely vehicle service while working independently. Highlights: 1. Handle customer concerns and coordinate maintenance and repairs. 2. Perform 10K maintenance outreach for timely vehicle service. 3. Work independently while staying connected with the team. #### ***This is a remote position.*** ### **Position Summary:** Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. **A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service.** Agents work independently while staying connected with the team to keep operations running smoothly. ### **Essential Duties and Responsibilities (include, but are not limited to the following):** * Assist customers through phone, SMS, email, and messaging platforms * Help customers with vehicle pickup and basic setup instructions * Make sure all required documents are completed and submitted * Update systems with accurate customer, vehicle, and service details * Receive and handle customer concerns such as vehicle issues, tire problems, or service requests * Schedule maintenance and repair appointments with vendors * Follow up with vendors to check repair progress and completion * Conduct regular 10K maintenance follow\-ups for assigned vehicles * Handle 10K maintenance outreach for stores to ensure timely service coordination * Support customers with accident or claim\-related concerns * Help review vehicle condition reports and assist with damage charges and payment follow\-ups * Coordinate vehicle returns and assist with impound or towing situations * Support requests for vehicle swaps or upgrades * Follow up on pending repairs, parts, and service updates * Arrange towing services and confirm completion * Answer basic rideshare\-related questions when needed * Communicate daily with customers, vendors, and service providers * Follow up on unpaid balances, help set up payment plans, and track payments * Keep records organized and ensure all tasks are completed on time ### **Qualifications Required:** * Ability to work remotely and manage tasks with minimal supervision * Willing to join daily team check\-ins for support and updates * Comfortable making outbound calls and following up with customers * Reliable internet, computer, headset, and phone for work use * Strong focus on customer service and problem solving ### **Education and Experience:** * High school diploma or equivalent required * Additional education in business, communication, or customer service is a plus * Experience in customer service, helpdesk support, call center, logistics, automotive, or collections is preferred * Experience working with vendors or service providers is a plus ### **Skills and Abilities:** * Clear verbal and written communication in English (Spanish is a plus) * Friendly, patient, and professional when dealing with customers * Ability to handle multiple tasks and follow\-ups at the same time * Good organization skills and attention to detail * Comfortable discussing payments and setting up payment plans * Strong problem\-solving skills and ability to think ahead * Able to work independently while being part of a team * Good at tracking tasks, deadlines, and updates * Proficiency in CRM systems, spreadsheets, and messaging tools
