Help Desk Team Lead

Description

Job Summary: This role is responsible for ensuring optimal operation and evolution of the in-store digital media ecosystem, providing technical support and an optimal user experience. Key Highlights: 1. Leads technical support and evolution of digital media in stores. 2. Ensures the quality, continuity, and security of Digital Signage. 3. Collaborates in resolving network, power, and communication failures. **Help Desk Team Lead** **Job Objective:** Ensure optimal functionality, availability, operation, and evolution of the in-store digital media ecosystem—including kiosks, header displays, TV walls, and any other Digital Signage devices—guaranteeing that each screen, network, and content operate according to standards of quality, continuity, and security; addressing all matters related to service recovery, maintenance, and continuity; delivering efficient technical support and an optimal experience to end users. **Experience Required:** Minimum 3 years of experience in service desk, technical support, Digital Signage environments, digital media, and retail companies. **Technical Knowledge:** Digital Signage Infrastructure: displays, players, networks, content protocols, audiovisual hardware. Knowledge of TCP/IP networks, including: VLANs, basic switch configuration, network architecture and topologies. Ability to identify and coordinate solutions for network, power, or communication failures. Knowledge of project management (task tracking, timelines, vendors, and deliverables). **Professional Education** Bachelor's Degree B.S. in Data Science Engineering, B.S. in Information Technology Engineering, B.S. in Multimedia Communication Engineering, B.S. in Computer Science, B.S. in Communications and Electronics Engineering, B.S. in Computer Engineering. **Preferred Qualifications:** Experience in the Technology Sector, Technology Solutions Integration Company specializing in “Digital Signage” **Work Location: CDMX** **Working Hours:** Monday to Friday, 08:00–17:00 hours; occasional weekend support for special projects (additional compensation provided). Salary: MXN 18,000.00–19,000.00 net per month Salary: $18,000.00–$19,000.00 per month Workplace: On-site employment