Help Desk

Description

Job Summary: First-level attention and follow-up on incidents, tickets, and operational activities, ensuring proper documentation and escalation. Key Highlights: 1. Essential support role in incident and ticket management 2. Opportunity to work with diverse operational platforms and tools 3. Development of customer service and personnel follow-up skills Job Posting Help Desk Location: Benito Juárez, Mexico City Company: SERVICIOS INTEGRALES YOKMAK Posted on May 13, 2026 Valid until June 15, 2026 Net Monthly Salary $11,000\.00 Apply Folio: 21133996 Description Help Desk Education: Completed high school; technical degree or incomplete/completed bachelor’s degree in Systems, Telecommunications, or related field. Schedule: Rotating shifts according to operations. Working Days: Monday to Sunday, with rotating days off and operational on-call duties. Salary: $11,000 net Benefits: Statutory Position Type: Full-time, on-site. Objective: Provide first-level attention and follow-up on incidents, tickets, and operational activities, ensuring accurate documentation, escalation, and service monitoring per Help Desk processes. Knowledge Requirements: Basic/intermediate Excel proficiency; platforms and applications; ticket handling and tracking; WhatsApp, email, and administrative tools. Basic knowledge of telecommunications or fiber optics is desirable. Experience: Prior experience in help desk, monitoring, call center, or operational customer follow-up is desirable. Experience in technician or operational service follow-up is also desirable. Responsibilities: - Handling and tracking of tickets and incidents. - Monitoring and updating statuses on internal platforms. - Operational follow-up of technicians and field crews. - Support via phone calls, WhatsApp, and email. - Escalation and documentation of incidents. - Information validation and operational administrative support. - Basic support in addressing and resolving incidents related to operational platforms and tools. Competencies: - Organized, responsible individual with strong follow-up skills. - Excellent service attitude and user-focused attention. - Strong communication skills and ease in interacting with operational and administrative staff. - Ability to work under pressure and manage multiple tasks simultaneously. - Sense of urgency and punctual follow-up. - Punctuality and commitment to scheduled hours. Requirements * Required Academic Level: High school or vocational training * Experience: 6 months \- 1 year in a Help Desk role * Knowledge(s) and Tool(s): + Basic/intermediate Excel proficiency + Platforms and applications + Ticket handling and tracking * Language(s): * Skill(s) and Competency(ies): + Commitment + Proactivity + Customer orientation + Teamwork * Candidate Availability: + No travel required Schedule Some days Full-time 09:00 \- 18:00 Schedule Clarifications: Schedule runs Monday to Sunday with one rotating day off during the week. Shifts rotate daily: 9-hour shifts — 6:00–15:00 / 14:00–23:00 / 23:00–7:00 Functions and Activities * Information validation and operational administrative support. * Support via phone calls, WhatsApp, and email. * Handling and tracking of tickets and incidents. * Basic support in addressing and resolving incidents related to operational platforms and tools. * Monitoring and updating of statuses on internal platforms. * Operational follow-up of technicians and field crews. * Escalation and documentation of incidents. The company offers * Statutory benefits * Indefinite-term employment contract Recruitment Process * Interview \- Technical knowledge assessment * Psychometric tests \- Evaluation * Hiring \- Document submission * Start date of your recruitment process: May 13, 2026 * Recruitment process duration: 1 Week