Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support specialist to provide direct user support, resolve incidents, and ensure the proper functioning of equipment and systems. Key Highlights: 1. Direct user support and resolution of hardware and software incidents. 2. Preventive and corrective equipment maintenance. 3. Ongoing training. Join our team! Job Description: We are looking for a **Field Technical Support** specialist to provide direct user support, resolve hardware and software incidents, and ensure the proper functioning of the company's equipment and systems. \- Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware, software, and network failures. * Install, configure, and maintain computer equipment, printers, and peripherals. * Support operating systems (Windows / macOS, as applicable). * Handle and follow up on support tickets. * Perform preventive and corrective equipment maintenance. * Document incidents and applied solutions. \- Requirements * Technical diploma or bachelor’s degree in Systems, Computer Science, or related field (in progress or completed). * Minimum 6 months of on-site technical support experience. * Basic networking knowledge (cabling, IP). * Proficiency with support tools. * Willingness to travel. * Strong service orientation and communication skills with users. \- Desired Skills * Problem solving * Working under pressure * Organization and follow-up * Friendly user interaction * Teamwork \- We Offer * Fixed monthly salary of 12,000 pesos, tax-free\+ Travel allowances. * Monthly productivity bonus (up to 6,000 pesos) * Statutory benefits from day one. * Ongoing training. Employment Type: Full-time, Indefinite-term Salary: $12,000\.00 \- $18,000\.00 per month Work Location: On-site employment