Job Summary: The Service Technician manages service and customer support for existing customers, resolving issues, repairing equipment, and managing parts. Key Highlights: 1. Preventive and corrective maintenance of Glory equipment 2. System problem diagnosis and technical support 3. Management of assigned tools and resources ### **Description** The Service Technician will be responsible for managing all aspects of service and comprehensive customer support for existing customers. This includes troubleshooting and repairing banknote counting and sorting equipment; daily scheduling and time management across all assigned accounts; and tracking and managing parts/tools. ### **Key Responsibilities** * Perform preventive and corrective field maintenance on Glory equipment in the Eastern–Southern region of CDMX. * Diagnose system problems. * Conduct repairs and provide technical support. * Issue recommendations to customers regarding equipment care and usage. * Keep customers informed about maintenance progress during implementation. * Collect and record information to monitor performance. * Escalate technical issue resolution by promptly seeking guidance or assistance from technical support. * Carry out administrative tasks related to services and travel allowances (reports, assessments, etc.). * Properly maintain and manage assigned tools, spare parts, and resources. ### **Skills, Knowledge & Expertise** * Technical support experience; internships or social service in maintenance are also considered. * Completed technical degree or engineering program: Mechatronics, Computer Science, Electronics, or related field. * Availability to work onsite in the Eastern–Southern region of CDMX and surrounding areas. * Proficiency in operating a standard automobile and valid driver’s license. ### **Job Benefits** * Monthly salary * Direct employment, 100% formalized * Bi-weekly payment via HSBC * Statutory benefits and above-standard benefits * Monday to Saturday schedule with fieldwork *At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity without discrimination based on gender, race, age, religion, sexual orientation, or any other potentially exclusionary factor.* ### **About GLORY** **Global Leaders in Customer Experience Automation** With a culture rooted in innovation, every day Glory’s people are transforming our customers’ businesses. Our automation solutions empower retailers, restaurants, and financial institutions to save time and money while delivering unrivaled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. **Why Join Us** Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills, and dedication. Here, we prioritize the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. **Glory Values** The Glory Values are our ethos of working together, diversity, and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. * Customer Delight. We put our customers first. * Integrity. We do the right thing, always. * Innovation. We embrace new challenges and share the future. * Speed. We move fast, that’s how we stay ahead. * Diversity & Respect. We value the strength in our differences. * Teamwork. We succeed together.
Juan García
Indeed · HR
Juan García
Indeed · HR
