Database Analyst

Description

**Contact center seeks Database Analyst in Álvaro Obregón, Mexico City** ------------------------------------------------------------------------------------- IMPORTANT CONTACT CENTER REQUIRES: * *WFM CALL CENTER ANALYST¡MONDAY TO FRIDAY!* \*REQUIREMENTS\* * Completed degree in Engineering or Computer Science (or related field) * 1 year of experience as a WFM call center analyst (digital channels, IN-OUT telephony, and GTR positions); if no such experience, intermediate-level database or Excel skills are acceptable *SCHEDULE:* 8:00 AM \- 6:00 PM¡MONDAY TO FRIDAY! \*KNOWLEDGE\* * Metrics, forecasting, demand prediction, planning, knowledge of call center operational KPIs, etc. * Advanced Excel proficiency (pivot tables, databases, etc.) * \-Proficiency in Microsoft Office suite * Database analysis * Teamwork management \*WE OFFER\* * Salary of $12,000\.00 * 20% bonus * Statutory benefits from day one (IMSS, vacation bonus, thirteenth-month bonus) * Life insurance * Paid training * Discounts at various establishments as an Eficasia member (universities, daycare centers, Six Flags, Mambo Café, Recórcholis, Inbursa Aquarium, Ticketmaster, and many more) \*WORK LOCATION:\* Álvaro Obregón WhatsApp contact 55\. 29\. 69\. 85\. 94\. *At Eficasia, we promote talent acquisition processes based on equal opportunity, without distinctions or exclusions due to ethnic or national origin, gender, age, disability, social condition, health status, religion, immigration status, opinions, sexual preferences, marital status, or any other factor that undermines human dignity. Under no circumstances are medical certificates confirming non-pregnancy or HIV-negative status requested as requirements for hiring, continued employment, or promotion.* **Desired education level:** Higher education \- degree holder **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Call Centers / Telemarketing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a15dbeb4900003a001e4523\&source\=indeed*