Database Analyst

Description

**Contact Center seeks Database Analyst in Álvaro Obregón, Mexico City** ------------------------------------------------------------------------------------- IMPORTANT CONTACT CENTER REQUIRES: \*DATABASE ANALYST FOR CALL CENTER OR WFM ANALYST\* \*REQUIREMENTS\* * Completed degree in Engineering or Computer Science (or related field) * 1 year of experience as a WFM analyst in a call center (digital channels, IN-OUT telephony, and GTR positions); alternatively, experience with databases or intermediate Excel skills \*SCHEDULE:\* \*MORNING SHIFT\*\* Mon-Fri, rotating weekend days off \*REQUIRED KNOWLEDGE:\* * Metrics, forecasting, demand prediction, planning, knowledge of call center operational KPIs, etc. * Advanced Excel proficiency (Pivot Tables, Databases, etc.) * \-Proficiency in Microsoft Office Suite * Database analysis * Teamwork management \*WE OFFER:\* * Salary of $12,000.00 * 20% bonus * Statutory benefits from day one (IMSS, vacation bonus, thirteenth-month salary) * Life insurance * Paid training * Discounts at various establishments as an Eficasia employee (universities, daycare centers, Six Flags, Mambo Café, Recórcholis, Inbursa Aquarium, Ticketmaster, and many more) \*WORK LOCATION:\* Álvaro Obregón WhatsApp Contact 55\. 29\. 69\. 85\. 94\. *At Eficasia, we promote talent acquisition processes grounded in equal opportunity, without distinctions or exclusions based on ethnic or national origin, gender, age, disability, social status, health conditions, religion, immigration status, opinions, sexual preferences, marital status, or any other factor that undermines human dignity. Under no circumstances are medical certificates confirming non-pregnancy or HIV-negative status requested as prerequisites for hiring, continued employment, or promotion.* **Desired Education Level:** Higher education \- Degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Call Centers / Telemarketing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a15daf85200005f00c363a6\&source\=indeed*