Customer Service Executive

Description

Job Summary: Answer customer calls, emails, and messages, follow up on logistics services, and resolve incidents to ensure service quality. Key Highlights: 1. Customer service and logistics service follow-up 2. Incident management and communication with operators and customers 3. Support in updating reports and escalating critical situations **Main Responsibilities** * Answer customer calls, emails, and messages related to logistics services. * Follow up on pickups, deliveries, routes, shipments, and unit status. * Inform customers about progress, delays, incidents, or service changes. * Record requests, reports, and incidents in internal logs or the relevant system. * Follow up on incidents such as delays, shortages, damages, incomplete deliveries, or pending documentation. * Confirm proof of delivery. * Maintain constant communication with operators, coordinators, and customers. * Support updating service, incident, and compliance reports. * Escalate critical situations affecting delivery or customer satisfaction. * Ensure service quality and safeguard the company’s image with customers. **Required Profile** **Education:** Completed high school; technical degree or incomplete/completed bachelor’s degree in Administration, Logistics, Commerce, Business, Communications, or related field. **Experience:** Preferred 6 months to 1 year of experience in customer service, logistics, transportation, courier services, distribution, traffic, or similar roles. **Work Location \*CEDIS One Carrrier Logistics Monterrey\*** Salary: $16,000\.00 \- $18,000\.00 per month Workplace: On-site employment