Console Operator

Description

Job Summary: This role is for a Console Operator at the Security Operations Center (SOC), responsible for responding to, analyzing, and routing security emergencies and incidents to protect people, vehicles, and facilities. Key Highlights: 1. You will contribute to the energy transition and sustainable development. 2. You will develop new skills and grow professionally. 3. You will be part of an inclusive and collaborative work environment. **Join ENGIE Mexico and become a protagonist of the energy transition!** At ENGIE, our 98,000 employees operate across all continents, working with a unique integrated model to accelerate the growth of renewable energy, develop flexible assets, and operate decentralized gas and electricity infrastructure—supporting our customers on their decarbonization journey. In Mexico, we have 27 years of experience. Our four Business Units enable us to serve over 3.5 million people, generating more than 20,000 direct and indirect jobs. **Job Mission,** As a **Console Operator at the Security Operations Center (SOC)**, your mission is to **operate the SOC console, ensuring timely response, analysis, and routing of security emergencies and incidents to protect people, vehicles, and facilities**. **Your Impact** You will directly contribute to our mission by performing key responsibilities such as: Answering inbound and outbound calls related to gas distribution emergencies, from both customers and non-customers Receiving, analyzing, and routing emergency reports, ensuring timely transfer to the appropriate department Monitoring people, vehicles, and assets using security systems Escalating incidents per established protocols and tracking them until proper routing is achieved **Requirements** * High school diploma or higher * Experience in call centers or monitoring centers, providing customer service and managing high call volumes * Technical Skills: **PC proficiency, use of technological monitoring systems (CCTV, vehicle GPS), tracking and access control platforms, Office 365** * Key Competencies: **Clear and assertive communication, stress management and emotional self-control, service orientation, teamwork, strong attention to detail, analytical ability and quick decision-making** * Languages: **English is a plus** **Why This Role Might Interest You** This role offers you the opportunity to: * Contribute tangibly to projects with real-world impact * Develop new skills and continue growing professionally * Collaborate with diverse, multidisciplinary teams * Be part of an inclusive, collaborative, and flexible work environment * Access competitive compensation and benefits aligned with local policies At ENGIE, every talent plays a vital role in accelerating the energy transition. Make a difference, tackle exciting challenges, and build a professional path that reflects who you are. **Join us and be part of the adventure of the century!** **Our Commitment to Diversity and Inclusion** At ENGIE, we foster an environment where you feel free to bring your best self. We value diversity and it is one of our top priorities. We are committed to offering equal opportunities, focusing on your skills and experience. Here, everyone is welcome—regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status. If you’re ready to tackle exciting challenges and build a career that reflects who you are, apply through our careers platform. To learn more about ENGIE and our mission, visit www.engie.com or follow us on LinkedIn. **Business Unit:** Support Functions In Geographies **Division:** SF In LATAM \- Mexico **Legal Entity:** ENGIE MEX CONSULTORES, S.A. DE C.V. **Professional Experience:** Junior (experience \< 3 years) **Education Level:** Bachelor's Degree **Company Name:** ENGIE Mexico Why this matters to us Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.