Collections Advisor

Description

Job Summary: We are seeking a professional passionate about collections and customer service to conduct telephone portfolio management for non-paying accounts and follow up with customers. Key Highlights: 1. Professional growth opportunity 2. Development of negotiation and persuasion skills 3. Objective-based work in a dynamic environment TotalPlay is looking for your talent We seek a person passionate about collections and service Work location: **Centrum Park, Tlalnepantla.** Your responsibilities: * Achieve recovery targets for non-paying portfolios. * Manage Early-Stage portfolios via telephone outreach, messages, emails, etc., for customers who cannot be located and/or refuse payment, as assigned by central collections. * Report findings, causes, and/or reasons for non-payment. * Conduct timely follow-ups with customers until payment is completed. Requirements: * 6 months of collections experience. * Flexible availability for work hours. * Proficiency in Microsoft Office. * Experience working under objective-based performance systems. Skills: * Customer negotiation * Empathy * Time management * Customer persuasion * Handling objections We offer: * Base salary: $9,500\.00 * Recovery bonuses * Statutory benefits * Growth opportunities * Life insurance Apply with your updated information