CUSTOMER SERVICE

Description

**Job Description** **Position Objective:** To provide efficient, professional, and timely customer service, ensuring a positive experience from the first contact through to the complete resolution of customers' requests or requirements. To serve as the liaison between customers and various company departments, guaranteeing punctual tracking of orders, returns, and effective problem resolution. **Key Responsibilities:** * Primary duties via telephone, WhatsApp, and order delivery at reception * Clear and timely follow-up on customer emails. * Track orders from initiation to final delivery. * Monitor returns, ensuring proper handling and closure. * Generate daily reports regarding order status and progress. * Resolve issues and make rapid decisions with a strong sense of urgency. * Maintain consistent and assertive communication with departments such as Operations and Warehouse to coordinate effective solutions. * Submit reports to vendors in case of telephone line failures or other related service issues. * Provide support for administrative tasks related to customer service. * Actively participate in continuous internal process improvement. * Adapt and collaborate in implementing new processes and organizational changes. **Requirements:** * Minimum 1 year of customer service experience * Minimum high school education * Excellent spelling and writing skills. * Problem-solving and decision-making abilities under pressure. * Strong verbal communication and assertive interpersonal skills, especially when collaborating with internal departments such as Operations and Warehouse. * Proactive, responsible attitude with a high sense of urgency. * Punctuality and commitment. * Ability to handle multiple tasks (multifunctional). * Adaptability to change and openness to new processes. * Basic knowledge of report generation (Excel or similar tools). **We Offer:** * Competitive salary * Dynamic work environment. * Learning and development opportunities. * Opportunity to contribute to a company undergoing constant growth and transformation. Employment Type: Full-time, Indefinite term Salary: Starting from $8,364.00 per month Benefits: * Salary increases * Company parking * Option for indefinite-term contract * Free uniforms Additional Compensation: * Attendance bonus * Punctuality bonus Work Schedule: * Includes weekends * Monday to Friday * 8-hour shift Application Question(s): * How do you prioritize important tasks when all of them seem equally important? Experience: * Customer service: 1 year (Preferred) * Two: 1 year (Preferred) Work Location: On-site employment Employment Type: Full-time, Indefinite term Salary: Starting from $9,200.00 per month Benefits: * Salary increases * Company parking * Option for indefinite-term contract * Free uniforms Application Question(s): * How do you prioritize your tasks when all of them appear equally important? Education: * Completed high school diploma (Preferred) Experience: * Customer service: 1 year (Preferred) Work Location: On-site employment