Yadea is the global leader in two-wheeled electric vehicles and has ranked first in global sales for nine consecutive years. We are seeking a candidate to join our **after-sales team**, with a focus on timely customer service, incident tracking, and proper warranty and spare parts management. This role is critical to ensuring a positive post-purchase experience, resolving issues promptly, and providing valuable insights to improve product and service quality. ### ### **Job Offer:** * Participation in the strategic **after-sales service** department. * Direct management of **warranties, spare parts, and service orders**. * Opportunity to collaborate with customers, distributors, and technical staff. * Real-case tracking with direct impact on **customer satisfaction**. * Development of expertise in **incident analysis** and after-sales reporting. * Employment terms and conditions to be detailed during the selection process. ### **Requirements:** * **University degree or higher**. * **At least 3 \- 5 years of experience** in after-sales, technical service, warranty management, or customer support roles. * Prior experience in electric vehicles, motorcycles, or home appliances is desirable. * Familiarity with **warranty policies** and spare parts handling. * Experience in **service order tracking** and case management. * Ability to prepare reports and monitor key performance indicators. * Clear communication skills with customers, distributors, and technicians. * Strong organizational skills and attention to detail for recordkeeping and information control. ### **Responsibilities:** * **Log and categorize** customer-reported issues. * Create after-sales service orders and track their progress. * **Respond to inquiries** via phone, WhatsApp, email, or internal systems. * Conduct preliminary assessment of case responsibility. * Assign incidents to regional engineers or technicians. * Monitor resolution within the stipulated timeframe. * Coordinate shipment, return, and updating of **spare parts**. * **Log and update daily** cases, spare parts receipts, and dispatches. * Prepare weekly reports and support monthly analyses. * Conduct customer satisfaction follow-ups after repair or part delivery. * Manage complaints and escalate critical cases promptly. * Guide distributors on correct completion of service requests. * Apply warranty policies and log non-qualifying cases. **If you meet the profile and are interested in joining a team focused on service, control, and continuous improvement, apply through this channel.** Yadea Mexico is an equal opportunity employer committed to transparent recruitment and selection processes without discrimination based on ethnic or national origin, gender, age, social status, health condition, religion, immigration status, opinions, sexual preferences, marital status, political stance, gender identity, disability, or any other biological, social, or cultural distinction between women and men.
Juan García
Indeed · HR
Juan García
Indeed · HR
