ADMINISTRATIVE ASSISTANT

Description

Job Summary: This Administrative Assistant position ensures the accuracy and consistency of information for credit processing, maintaining operational integrity and customer satisfaction. Key Highlights: 1. Ensure compliance with procedures and policies in credit application processes. 2. Ensure accuracy and completeness of information in the system and documents. 3. Commitment to confidentiality and integrity in data management. With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000\+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: JOB DESCRIPTION Administrative Assistant Position: Administrative Assistant Competency Level: Non-supervisory position Reports To: Supervisor of Support and Control Location: Branch Office Supervises: None Department: Operations Area: Operations Contract Type: Full-Time Position Purpose: The purpose of the Administrative Assistant position is to ensure the accuracy and consistency of information processed for credit applications, guaranteeing that all data entered into the core system matches the documentation provided by customers. This role is critical to maintaining the integrity and quality of operational processes, facilitating efficient management and ensuring compliance with legal regulations and internal company policies. Through effective communication and diligent document handling, the Administrative Assistant contributes to customer satisfaction and achievement of organizational goals. Key Responsibilities: * Serve as the first point of contact to ensure compliance with established procedures and policies for applicants forwarded to the Central Credit Committee for review. * Collaborate closely with the business unit to ensure integrated operations that deliver expected results. * Verify that information entered into the core system is accurate and complete. * Ensure data matches the documentation provided by customers. * Maintain up-to-date physical and digital records. * Commit to confidentiality of customer information and integrity in data management. * Stay current on regulatory and policy changes that may impact information validation and verification processes. * Identify, log, and manage operational incidents, ensuring timely and effective resolution to support smooth branch operations. * Implement operational process improvements proposed by the Operations and Continuous Improvement Department. * Ensure availability of necessary supplies for proper branch operation. * Pay branch expenses and manage petty cash. * Organize and safeguard case files. * Administer and control Collection Receipts. * Maintain branch cleanliness and order. * Manage collateral documentation. KNOWLEDGE AND SKILLS: * Ability to detect errors and discrepancies in information and documents. * Meticulous attention to detail and capacity to work accurately in a fast-paced environment. * Ability to identify problems, develop solutions, and manage their implementation. Desired Competencies: * Adaptability: Ability to adapt quickly to change and manage multiple tasks simultaneously. * Teamwork: Ability to collaborate effectively with the business unit, share responsibilities, and jointly achieve results. * Proactivity: Initiative to identify improvement opportunities and act proactively to implement them. Applicant Types Accepted: Local Applicants Only