ABL - Field Services

Description

Summary: The Service Desk Analyst provides IT support to customers, resolving common technical issues and collaborating with specialists for complex problems. Highlights: 1. Provides IT support for Digital Workplace technical issues 2. Analyzes and resolves common customer enquiries 3. Cooperates with IT specialist team for complex issues **Job Description** ------------------- Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high\-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. **Job Description \- Grade Specific** ------------------------------------- Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team todeal with more complex issues.​