Inplant Service Analyst

Description

Job Summary: Support the delivery of the offered service by managing processes, requests, and business requirements, ensuring adherence to timelines and customer satisfaction. Key Highlights: 1. Personalized attention to assigned accounts and management of requests. 2. Facilitating communication with the client on various topics. 3. Management of maintenance processes and resolution of special cases. **Mission or Objective:** ---------------------- Support the delivery of the offered service by managing established business processes, requests, transactions, clarifications, and requirements, enabling timely fulfillment and customer satisfaction in service delivery. **Function \- Responsibility:** ------------------------------- 1\.\- Attend to the assigned account by providing personalized service to handle all requests within established timeframes. (30%) 2\.\- Facilitate the relationship and communication with the client on various required topics. (30%) 3\.\- Update the control dashboard to monitor and manage deviations jointly with responsible parties for timely decision-making. (20%) 4\.\- Manage established maintenance processes for the business to ensure compliance with agreed service standards. (10%) 5\.\- Manage and provide attention to special cases to ensure correct resolution related to underwriting and/or claims. (10%)**Education:** ---------------- Bachelor's degree or Engineer, 100% credits completed in Economics \- Administration**Language:** ----------- **Tool Proficiency:** --------------------------- **Academic Knowledge \- Certifications:** ------------------------------------------------ * Administration * Accounting * Executive Presentations **Experience and Applicable Responsibilities:** ----------------------------------------------------- * #### **Academic Knowledge \- Certifications:** + Administration + Accounting + Executive Presentations#### **Experience and Applicable Responsibilities:** **Requirements and Experience:** + Customer service experience and executive support within the insurance sector. + Comprehensive claims tracking in the **Auto line.** (Desirable) + Knowledge of underwriting processes: issuance and collections. + Application and handling of policies across different lines for efficient management. + Conflict resolution and handling of complex customer situations. + Development of measurement tools and control dashboards for performance evaluation. + Proficiency in institutional systems **(INFO).** + Experience working with GNP internal processes and coordinating work teams **Areas or Experience in:** --------------------------- Analyst \- Advisor * Auto underwriting areas (applies only to Banamex project) * Customer service or claims tracking * Collections **No official validity** -----------------------