Concierge

Description

Job Summary: ALHMA Medical Center, a prestigious hospital, is seeking a Concierge to receive, guide, and manage services for international patients, serving as a liaison between them and medical staff. Key Highlights: 1. Essential experience in hospitality and international customer service 2. Comprehensive management of services and support for international patients 3. Acting as a key liaison between patients, physicians, and insurance providers Job Description: Due to expansion, ALHMA Medical Center is seeking your talent as a **CONCIERGE in Mazatlán, Sinaloa.** Requirements: * Essential experience in hospitality, concierge services, medical tourism, or international customer service. * Advanced English proficiency * Proficiency in Microsoft Office and hospital information systems Responsibilities: * Receive and guide international patients upon arrival at the hospital. * Manage authorization processes for international patients. * Coordinate and process special services for patients (e.g., transportation, ambulance, etc.). * Act as a liaison between patients, physicians, and insurance providers. * Provide accompaniment during administrative and medical procedures when necessary. * Manage and supervise reports with timely response regarding patients’ special needs. * Promptly channel inquiries, complaints, or requests to the appropriate departments. * Maintain frequent contact with patient companions or family members to update them on the status of insurance-related procedures. Employment Type: Full-time Salary: $0.07 per year Benefits: * Savings fund * Major medical expense insurance * Life insurance * Complimentary uniforms Education: * Completed bachelor’s degree (Preferred) Experience: * Customer service: 1 year (Mandatory) Language: * English (Mandatory) Work Location: On-site employment