CUSTOMER EXPERIENCE LEADER

Description

Job Summary: Coordinate the execution of work plans to ensure optimal store operation and visual presentation, analyze sales indicators, and supervise the team. Key Responsibilities: 1. Coordinate work plans for store operation and visual presentation. 2. Analyze sales indicators and propose action plans. 3. Supervise customer service and display execution. **Job Description** ---------------------- Coordinate the execution of assigned work plans to ensure optimal store operation and visual presentation. You will join the Suburbia team and carry out the following activities: 1\.\-Analyze sales indicators for your areas (contribution, performance, categories by subdivision, sales comparison by class) to identify opportunities and propose necessary action plans to achieve sales objectives. 2\.\-Identify and monitor in-store opportunities to ensure facilities and the store overall remain in optimal condition, thereby guaranteeing customers an attractive shopping experience. 3\.\-Supervise and integrate the team to execute various activities ensuring the store maintains an attractive image aligned with market trends (trends, programs, promotions) and complies with the company’s sales strategy guidelines (themes, campaigns, events, promotions). 4\.\-Supervise customer service delivered by staff to verify a positive shopping experience. 5\.\-Supervise the execution of assigned displays based on the work plan and corporate boards. **Candidate Requirements** -------------------------- * Completed high school education * Experience in department stores * Merchandising experience **Selection Process** ------------------------ To apply, you only need the following: 1\. Apply to the position of interest. 2\. Monitor your email, as all communication will be conducted via this channel. 3\. Log in to Aira and complete the requested questions and/or assessments That’s it! Begin your process with El Puerto de Liverpool. Remember to regularly check your email to track your progress in the process. **About Us** ------------------ El Puerto de Liverpool is Mexico’s leading department store company. With over 170 years in the market, we are committed to simplifying product selection and delivering the best service to Mexican families—exceeding expectations in quality, fashion, value, and service within a pleasant environment. We operate central offices, over 100 department stores, shopping malls, boutiques, distribution centers, and logistics warehouses. Our mission is to serve customers everywhere, every day, for life; our vision is to be the best choice in service, assortment, and value. Our values guide us toward teamwork, productivity, innovation, and integrity. **Our Benefits** ----------------------- We invite you to join one of Mexico’s most recognized companies and embrace a culture where: People are the most important element of our culture. Quality of life is fundamental. Diversity is viewed and experienced as integral to success. You own your professional career. You work in an environment of continuous learning and professional challenges. Benefits of joining our organization (grocery vouchers, food vouchers, savings fund, life insurance, SGMM, Retirement Program)