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Job Summary: We are seeking a professional to serve and ensure compliance with service levels and standards for customers, distributors, and internal AXA teams, supporting administrative functions. Key Highlights: 1. Professional and personal development in an inclusive environment 2. Enhancing skills and growing with autonomy in a challenging environment 3. Participation in continuous process improvement Job Description: **At AXA Mexico, we seek individuals who dare to challenge boundaries and drive progress toward a better world!** If you are not afraid of challenges, desire growth, and wish to leave a lasting impact, this is your opportunity to experience a transformational journey — one that changes lives, including your own. Are you ready to reach your full potential and make a difference? Join our team and become part of an organization that respects diversity, fosters inclusion, and promotes innovation. Here, every step you take brings you closer to the best version of yourself. **Objective:** To serve and ensure compliance with service levels and standards for customers, distributors, and internal AXA teams according to established service guarantees, adhering to policies and regulations, clarifying requirements, and supporting administrative functions. **Key Responsibilities:** * Serve customers, distributors, and internal teams by supporting compliance with service levels and KPIs per service guarantees, through coordination, administration, and synergy with central departments — particularly regarding escalated claims, KPI achievement, reporting and presentations, and claims administration. * Participate in training sessions to reinforce processes and newly implemented changes, addressing questions and gathering feedback to promote continuous improvement and adherence to established policies and regulations. * Respond to and ensure timely processing of escalated procedures. **Requirements:** * Education: Completed bachelor’s degree; currently pursuing (Accounting) * Language: N/A * Type and duration of experience: Experience in the health insurance sector (preferred) * Knowledge: Integrated Management System (SGMM), Accounting (tax) * Tools: Intermediate Excel proficiency (Pivot Tables, formulas) **Competencies:*** Results orientation * Organizational skills * Business knowledge * Motivation and inspiration **What We Offer You:** At AXA Mexico, we provide a path to enhance your skills, grow both personally and professionally, and live an experience that challenges you to become better each day. Here, your potential is the seed of change, and your progress is the catalyst for transforming lives. **Our Commitment to You:** **Potential:** Granting you autonomy to make decisions and lead change. **Progress:** Listening to and accompanying you throughout your development, expanding your human and professional capabilities. **Care:** Ensuring your holistic well-being — both personal and professional. Ready to take the next step? Know You Can — because at AXA, your success story starts now. **About AXA** Have you ever wondered what it would be like to work somewhere where you can reach your maximum potential? We are a French multinational company and a global leader in insurance, present in 50 countries and serving over 95 million customers worldwide. Since 2008 in Mexico, we have protected and cared for nearly 5.9 million Mexicans, thanks to our more than 5,000 committed employees. At AXA, we celebrate the diversity of ideas and perspectives, as it makes us stronger. We foster an inclusive, sustainable environment filled with opportunities to learn, collaborate, and innovate. Here, every idea matters, every voice is valued, and your development is our mission. If you’re ready to take the next step and dare to be your best self, AXA Mexico is waiting for you. Dare to live the AXA experience and build a future full of opportunities.
