Job Summary: We are seeking a passionate Network Support Engineer with expertise in enterprise networks and security to join a high-performing team operating in mission-critical environments. Key Highlights: 1. Strategic Cisco Partner with access to cutting-edge technologies 2. GPTW Certification – People-centered culture 3. Career development and continuous professional growth plan **Network Support Engineer** **Cisco Partner Company | Great Place to Work (GPTW) Certified** Are you passionate about enterprise networking, security, and mission-critical environments? Do you want to work with world-class technologies at a company recognized for its organizational culture and talent focus? This is your opportunity to join a high-performing team delivering support to strategic clients in the financial and corporate sectors. Why join us? * Strategic **Cisco** Partner with access to cutting-edge technologies * **GPTW** Certification – People-centered culture * High-impact projects in Enterprise environments * Career development and continuous professional growth plan * Training and mentoring for certifications * Excellent work environment and job stability **Key Responsibilities:** * Monitoring, handling, and resolving **Enterprise, Wireless, and VDC** customer incidents and service requests * Preparing weekly security solution reports * Documenting processes, manuals, and operational guides for the team * Coordinating and supporting on-site change control, patching, and updates * Ensuring compliance with SLAs committed to the customer * Raising, tracking, and resolving cases with vendors (e.g., Cisco) **Candidate Profile:** * Degree in Telecommunications Engineering, Computer Systems, Electronics, or related field * Experience in Enterprise network support * Solid knowledge of Routing & Switching, Wireless, and Network Security * Ticket and SLA management experience * Experience managing incidents and escalations with vendors * Cisco certifications (CCNA, CCNP) are desirable * Key skills: analytical thinking, sense of urgency, effective communication, and customer orientation **What Will Set You Apart:** * Experience in financial or highly critical environments * Knowledge of VDC and enterprise security solutions * Experience with ITIL processes **Grow With Us** You will be part of a team that not only operates critical infrastructure but also directly impacts our customers’ business continuity. Here, your technical expertise translates into trust, stability, and professional growth. If you’re ready to take the next step in your networking and telecommunications career, we want to meet you. **Apply now and let’s build the future of enterprise networking—together.** Employment Type: Full-time Salary: $14,000.00 – $17,000.00 per month Benefits: * Tuition assistance * Discounts and preferential pricing * Major medical expense insurance * Life insurance * Complimentary uniforms * Grocery vouchers Work Location: On-site