Position Summary: We are seeking an Operational Support professional to ensure the retention and satisfaction of internal customers (field crews and operational staff) in the telecommunications sector, resolving incidents and guaranteeing smooth operational flow. Key Highlights: 1. Experience in telecommunications and working with field crews. 2. Focus on attention, follow-up, and retention of operational staff. 3. Opportunity for growth in a dynamic environment. **Join ESLUTEN and become part of the connectivity that moves the country!** **ESLUTEN**, a national leader in the telecommunications industry specializing in fiber-optic installation and maintenance, is looking for **Operational Support** professionals focused on **follow-up and support for internal customers (field crews and operational staff)**, ensuring their continued engagement, satisfaction, and proper performance within operations. **Position Objective** Ensure **retention, support, and continuous follow-up of internal customers (field crews and operational staff)**, identifying needs, resolving incidents, and guaranteeing smooth operational flow through effective communication with coordinators and internal departments. **What will you do in this role?** * Conduct ongoing follow-up with field crews and operational staff to ensure their continued engagement and satisfaction. * Identify internal customer needs, complaints, or incidents and provide timely resolution. * Verify that crew coordinators are providing adequate support and follow-up to their teams. * Serve as a liaison between operations, administration, and field personnel. * Track operational incidents until resolution. * Ensure achievement of operational targets through personnel monitoring and follow-up. * Manage control and retention of internal users. * Coordinate external and newly hired personnel for proper integration. * Monitor internal processes and candidates related to operations. * Maintain up-to-date operational reports to support decision-making. **What are we looking for?** * Minimum 3 years’ experience in **telecommunications (mandatory)**. * Experience working with field crews (installation, maintenance, or supervision). * Experience in operational follow-up, staff support, or retention. * Ability to resolve conflicts and conduct consistent follow-up. * Intermediate Excel skills and information management capability. * Strong organizational, communication, and pressure-management skills. **Key Competencies** * Internal customer orientation * Conflict resolution * Effective communication * Results-oriented mindset * Follow-up and control * Negotiation **What we offer** * Competitive salary * Job stability * Growth opportunities * Dynamic work environment * Indefinite-term contract **Apply now** If you have telecommunications experience and are passionate about interacting with operational staff, conducting follow-ups, and solving problems, this opportunity is for you. Employment type: Full-time, indefinite-term Salary: $20,000.00 \- $25,000.00 per month Work location: On-site