NOC

Description

Job Summary: WANTELCO is seeking a NOC responsible for supervising fiber optic installation technicians, ensuring service quality, resolving incident reports, monitoring networks, and activating services. Key Highlights: 1. Dynamic work environment and excellent workplace climate 2. Professional growth opportunities 3. We value innovation and teamwork **Wantelco** is a leading telecommunications company in Mexico, with over 4 years of market experience. We value innovation, excellence in customer service, and teamwork. We offer a dynamic work environment, professional growth opportunities, and an excellent workplace climate. Location: San Juan Del Río, Querétaro At **WANTELCO**, a leading telecommunications company, we are seeking a **NOC** to join our team. The ideal candidate will be responsible for tracking Fiber Optic Installation Technicians to ensure achievement of the monthly installation target, guaranteeing quality based on controls defined in the Quality Management System, and providing timely resolution of incident reports within the shortest possible timeframe. **Responsibilities:** * Perform internet service activation * Provide specialized telephone support to customers * Handle and track incident reports * Monitor compliance with the installation quality checklist * Coordinate with internal teams and assign routes to technicians * Monitor, manage telecommunications networks and systems * Generate technical reports and documentation * Monitor network status and manage customer outage alerts * Detect and confirm LINK LOSS for customers before they file a report * Configure Mikrotik devices * Check printers and computers * Register customers in WANTELCO platforms and establish their connections * Perform service activations directly on the customer’s ONT * Handle enterprise service incident reports * Create contracts on the BrumBee website * Schedule and confirm route agendas for fiber optic installation technicians * Monitor technician timelines, handle incidents, and track fiber optic installation technicians * Validate whether pending installations are feasible * Document services performed by each fiber optic installation technician * Handle and resolve incident reports via telephone and WhatsApp * Manage tickets for password changes, account holder changes, speed upgrades, and installations * Monitor channels * Enter relevant NOC information into the Wantelco Dashboard * Conduct quality surveys with end customers **Requirements:** * **Academic background:** Engineering / Bachelor’s degree in Computer Science, Information Systems, Programming, or Telecommunications * **Experience:** 1–3 years in network monitoring, technical support, and telecommunications * **Technical knowledge:** Networks, fiber optics, ONT, monitoring systems, and CRM/Ticket platform management * **Skills:** Problem analysis and resolution, time organization and management, effective communication, working under pressure, customer service orientation, operational tracking and control * **Competencies:** Proactivity, accountability, teamwork, results orientation, and decision-making ability **We Offer:** * Competitive salary commensurate with the position * Statutory benefits * Professional growth opportunities **Competencies:** * Orderliness and cleanliness * Proactive attitude * Punctuality * Commitment **Benefits** * Salary increases * Professional growth opportunities Employment type: Full-time Salary: $10,000.00 \- $13,000.00 per month Workplace: On-site employment