HubSpot Administrator

Description

Job Summary: We are looking for a HubSpot Expert 360 to serve as the operational brain of our HubSpot architecture, transforming business needs into scalable solutions. Key Highlights: 1. Real impact by helping thousands of people reinvent themselves 2. Professional growth through internal training and evolution 3. Flexibility based on trust and responsibility Description **Let’s start at the beginning:** =============================== At Learning Heroes, we were born to break away from the status quo. We saw that traditional paths no longer fit a world that changes every day—so we decided to build our own. We empower people through practical, transformative learning experiences in key technologies such as Artificial Intelligence, Crypto & Blockchain, and Trading. Here, we don’t believe in empty theory or learning without real impact—we believe in action, community, and continuous growth. We’re looking for curious, talented individuals eager to leave their mark—who want to help us build a new way of learning and shape the future of education. **And this is where you come in…** ============================== We’re seeking a HubSpot Expert 360 who will serve as the operational brain of our entire HubSpot architecture. We’re not looking for someone who simply masters one Hub—we seek someone who lives in the portal, knows the platform inside and out, and can turn any business need into a real, scalable, and well-documented solution. This role is fully cross-functional. You’ll work side-by-side with Marketing, Sales, Customer Support, and Operations. You’ll be the technical reference, the data architect, the funnel optimizer, and the person who says “Yes, that can be done”—and also “No, let’s not do it that way.” **About the Role** ================ You’ll own the entire HubSpot platform—from CRM data architecture and portal administration to process optimization across all Hubs. It’s a 360-degree, data-driven, results-oriented, and scalable role where code, business logic, and data converge in one place. If you’re more passionate about designing a calculated property than debating a button’s color, this is your place. **What You’ll Do (or, better yet, what you’ll enjoy)** ========================================================= ### **HubSpot Admin & Portal Architecture** * Global portal administration: users, teams, permissions, properties, and account configuration. * Design and maintain CRM data architecture: standard and custom objects, associations, lifecycle stages, and calculated properties. * Manage integrations with the tech stack: native connectors, APIs, Make/Zapier, webhooks, and external synchronizations. * Identify gaps in current configuration, propose technically sound improvements, and execute them. * Be the guardian of data: quality, consistency, integrity, and traceability across the entire CRM. ### **Marketing Hub** * Configure and optimize nurturing workflows, lead scoring, advanced segmentation, and email campaigns. * Manage multi-channel attribution and ensure marketing data reaches the sales team clean and enriched. * Optimize landing pages, CTAs, forms, and smart content from both conversion and data-quality perspectives. * Connect marketing activities to business pipeline and revenue goals. ### **Sales Hub** * Configure and optimize pipelines, deal stages, sequences, playbooks, and sales automation. * Map, document, and optimize sales processes within HubSpot—reducing friction and improving team productivity. * Create actionable pipeline reporting: stage-by-stage conversion, velocity, forecast, and activity per rep. * Collaborate with the Sales team to identify bottlenecks and propose real solutions. ### **Service Hub** * Configure and maintain ticketing system, service pipelines, SLAs, support queues, and escalation paths. * Design automated response flows, knowledge bases, and satisfaction surveys (CSAT, NPS). * Connect service data with the CRM to build a 360-degree customer view. * Monitor key support metrics and propose continuous improvements to support processes. ### **Operations Hub & Data Quality** * Use Operations Hub to synchronize data across systems, clean properties, and maintain CRM hygiene. * Build deduplication, normalization, and enrichment logic for contacts, companies, and deals. * Design data quality workflows and calculated properties to ensure data is always reliable and actionable. * Define and execute periodic CRM cleanup strategies: merges, deletions, reassignments, and audits. ### **Custom Code & Advanced Development** * Write custom-coded actions in workflows (JavaScript / Python) to address non-native use cases. * Consume and extend the HubSpot API: integrations, synchronizations, advanced automations, and webhooks. * Implement HubDB, custom modules in CMS Hub, and CRM extensions when required by the business. * Critically assess when to use code—and when not to: technology must serve the business, not the other way around. ### **Funnels, Reporting & RevOps** * Design cross-hub dashboards and reports delivering real visibility into the full funnel—from lead to loyal customer. * Optimize the conversion funnel by identifying bottlenecks at each stage of the buyer journey. * Translate data into actionable insights for Marketing, Sales, Service, and Leadership. * Ensure attribution traceability from first touch through to close and retention. * Align the processes of all three teams (Marketing, Sales, Service) under a RevOps logic. Requirements **What Makes You a Great Fit** ============================== * Solid experience administering HubSpot at the full-portal level—not just a single Hub. * Deep, applied knowledge of all Hubs: Marketing, Sales, Service, and Operations (CMS is a plus). * You’ve wrestled with custom-coded JavaScript actions inside workflows—and emerged victorious. * Obsession with data quality: deduplication, normalization, clean pipelines, and meaningful properties. * Proven ability to translate business needs into configurations, workflows, and architectures within HubSpot. * Architect mindset: you think before you act; you map before you automate. * RevOps orientation: you understand how to connect Marketing, Sales, and Service so data flows seamlessly. * Autonomous profile with initiative and ability to manage projects involving multiple stakeholders. * Strong communication skills: you can speak effectively with both technical teams and leadership—without losing either along the way. * Nice to have: * HubSpot certifications (the more, the better—the ones that matter most are those you know how to apply). * Experience with Make, Zapier, or n8n for cross-platform automation. * Knowledge of SQL or BI tools for analysis outside HubSpot. * Experience leading HubSpot migrations or greenfield implementations. * Experience in SaaS, edtech, or growth-stage startup environments. **Why Join Learning Heroes?** ====================================== ### **Real Impact** What we do helps thousands of people professionally reinvent themselves and master the technologies of the future. ### **Bold Ideas (Welcome!)** Here, ideas are questioned, proposed, and tested—good ideas never stay in a drawer. ### **A Team That Adds Up** You’ll work alongside talented, thoughtful, and friendly people where genuine collaboration truly matters. ### **Real Growth** Learning is part of the job—you’ll have access to internal training and real opportunities for advancement. ### **Flexibility Without Lip Service** Flexible schedule and work model—built on trust and responsibility. ### **Andorra, If You’re Interested** If you’d like to relocate, we’ll support you through the entire relocation process. **Role Conditions (The Important Stuff, Beautifully Told)** ====================================================== * **Start Date:** Whenever you’re ready—but if it’s tomorrow, even better. * **Work Model:** Remote. * **Working Hours:** 40 hours per week with flexible scheduling. **And Before You Go…** ============================ If you don’t meet 100% of the requirements, take a breath. Heroes don’t start knowing how to do everything. If this role resonates with you, inspires you, or makes you imagine growing here—click and apply. The worst that could happen is that we end up absolutely delighted with you.