Fiber Operations Support Specialist

Description

Job Summary: We are seeking a Fiber Operations Support Specialist to provide operational support to field and NOC teams, ensuring proper operation of fiber optic services and compliance with SLAs. Key Highlights: 1. Key support for fiber optic operations and network management. 2. Coordination of maintenance activities and SLA assurance. 3. Collaboration with NOC, field, and vendor teams. **Objective:** We seek a **Fiber Operations Support Specialist** who provides operational support to field teams and the NOC department to ensure proper operation of **fiber optic** services. This role is critical to ensuring timely updates of information in network management systems, coordination of **maintenance windows**, and tracking of **preventive and corrective maintenance programs**, thereby guaranteeing compliance with **Service Level Agreements (SLAs)**. **Requirements** **Education** * Bachelor’s degree or engineering degree in **Telecommunications, Systems, Computer Science, or related field** (preferred). * Advanced English (**co-evaluation will be conducted**) **Experience** * Minimum **3 years of experience in telecommunications**, preferably in **fiber optic networks**. * Experience in **network operations or telecom infrastructure support**. **Technical Knowledge** * Network Management Systems (NMS). * Network monitoring tools. * Handling and updating of **network single-line diagrams**. * Preventive and corrective maintenance management. **Responsibilities** * Coordinate and communicate technical information to the **field team** to ensure proper operation of the fiber optic network. * Review information on **fiber strands, links, closures, and fiber optic services**. * Update and maintain information in **single-line diagrams and network management systems**. * Manage and execute **scheduled maintenance windows**. * Document maintenance activities to ensure traceability. * Collaborate with **NOC, network, operations, and vendor teams**. * Identify network improvement opportunities and propose solutions to optimize performance and capacity. * Monitor SLA compliance during **corrective maintenance activities**. * Take proactive actions to prevent incidents affecting service continuity. **Technical Skills:** \- Supervision and Information Transmission: Identifies opportunities for improvement in the fiber optic network by proposing solutions; reviews information on fiber strands, links, closures, and fiber optic services \- Information Updating: Modify and update information in single-line diagrams and network management systems. \- Maintenance Window Management: Request, manage, and execute maintenance windows according to established procedures. \- Communication and Collaboration: Maintain constant contact with the NOC engineering team and the field team. Collaborate closely with both teams to ensure a stable and active network. \- SLA Compliance: Ensure compliance with customer-established Service Level Agreements (SLAs) during corrective maintenance. \- Advanced English: Provide specialized support to our international clients. \- Basic knowledge of fiber optic maintenance and operation: Reading graphs (OTDR), KMZ files \- Operation of specialized equipment: OTDR, fusion splicer, power meter. Employment Type: Full-time Salary: Up to $23,000.00 per month Benefits: * Savings fund * Medical expense insurance * Life insurance Work Location: On-site employment