Customer Service Agent

Description

Job Summary: A leading automotive leasing company is seeking a Contact Center specialist to ensure smooth remote communication and provide timely follow-up on customer cases. Key Highlights: 1. Main remote communication channel with customers 2. Timely follow-up on customer inquiries and cases 3. Providing personalized information ***A leading automotive leasing company is seeking*** **Contact Center** *\-Job Objective:* * Serve as the primary remote communication channel with customers to guarantee prompt responses and timely follow-up on various cases. *\-Main Responsibilities:* * Respond to messages and calls via contact platform. * Follow up on customer inquiries, questions, and cases via calls and messages. * Ensure timely responses from other departments. * Provide personalized information to customers. *\-Required Experience:* * Customer service or Call Center experience * Basic Excel skills * Strong verbal communication skills * Proactivity *\-We Offer:* * Grocery vouchers * 30 days of year-end bonus * Full payroll registration with IMSS * Growth opportunities * Eyewear store discount agreement * Schedule: Monday to Friday, 8:30 am \- 5:30 pm; Saturday, 9:00 am \- 1:00 pm Employment Type: Full-time Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Savings fund * Grocery vouchers Experience: * Customer Service Call Center: 2 years (Mandatory) * Basic automotive mechanics knowledge: 1 year (Mandatory) Work Location: On-site employment