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Customer Support Analyst

$MXN 12,000-14,000/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

**Technical Support Analyst** **What will you do in this position?** * Handle support tickets, calls, and technical support requests. * Provide basic/intermediate support related to **web hosting, email, DNS, and domains.** * Promptly follow up on incidents and customer requests. * Escalate complex incidents to the Server Administrator when necessary. * Validate customer access, configurations, and basic services. * Accurately document tickets. * Contribute to customer satisfaction through effective and organized service. * Support compliance with internal processes and operational policies. **Benefits of working with us** * Competitive salary * Statutory benefits * Monthly productivity bonus * Employee discounts * Continuous training * Opportunities for growth within the company * In-person work schedule: Monday to Friday, 9:00 AM to 7:30 PM, and rotating Saturdays from 9:00 AM to 1:00 PM If you meet the requirements and want to join an innovative team, **apply now!** Salary: $12,000\.00 \- $14,000\.00 per month Benefits: * Employee discounts * Gym discounts Workplace: In-person employment

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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