Description
**Technical Support Analyst**
**What will you do in this position?**
* Handle support tickets, calls, and technical support requests.
* Provide basic/intermediate support related to **web hosting, email, DNS, and domains.**
* Promptly follow up on incidents and customer requests.
* Escalate complex incidents to the Server Administrator when necessary.
* Validate customer access, configurations, and basic services.
* Accurately document tickets.
* Contribute to customer satisfaction through effective and organized service.
* Support compliance with internal processes and operational policies.
**Benefits of working with us**
* Competitive salary
* Statutory benefits
* Monthly productivity bonus
* Employee discounts
* Continuous training
* Opportunities for growth within the company
* In-person work schedule: Monday to Friday, 9:00 AM to 7:30 PM, and rotating Saturdays from 9:00 AM to 1:00 PM
If you meet the requirements and want to join an innovative team, **apply now!**
Salary: $12,000\.00 \- $14,000\.00 per month
Benefits:
* Employee discounts
* Gym discounts
Workplace: In-person employment