Customer Service

Description

SECURE PROCESS We are committed to the safety of workers and companies by delivering training and specialized advisory services to prevent workplace accidents, minimize risks, and ensure regulatory compliance, providing close support and timely assistance to our clients. About the Role Provide customer service and follow-up to clients, government agencies, and internal departments, ensuring effective communication, proper document management, and compliance with administrative and regulatory procedures. Responsibilities * Respond to and follow up on telephone inquiries from clients, administrators, and government agencies. * Maintain ongoing communication with clients to provide guidance, resolve questions, and track procedures. * Manage the acquisition and validation of documentation required by Civil Protection authorities and other relevant agencies. * Prepare, compile, and organize official files (official letters, powers of attorney, sworn statements, and administrative documentation). * Provide clear and timely information to facilitate data location and fulfillment of documentary requirements. * Coordinate requests and follow-ups with internal departments to ensure appropriate response times. * Handle renewals, updates, and integration of new registrations or enrollments. * Maintain contact with government agencies for processing official procedures and fulfilling formal requirements. * Track administrative processes and coordinate delivery of official documentation. * Manage and safeguard information and files, ensuring order, control, and confidentiality. * Conduct timely follow-up on pending items via telephone calls, emails, and direct interaction with clients and authorities. Knowledge * Knowledge of administrative procedures and document management. * Experience in customer service and follow-up. * Knowledge of Civil Protection and internal programs. (Desirable) * Experience managing files and document control. * Telephone customer service and coordination of procedures.