Associate, Concierge

Description

Position Summary: The AD Maintenance Associate manages preventive and corrective maintenance services for the vehicles in the assigned client portfolio, ensuring delivery of units in optimal condition. Key Highlights: 1. Manages preventive and corrective maintenance of fleets. 2. Ensures quality and timeliness of maintenance services. 3. Facilitates decision-making for fleet administrators. *Get started on an exciting career at Element!* Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The AD Maintenance Associate manages preventive and corrective maintenance services for the vehicles in the assigned client portfolio. Provides timely follow-up for each vehicle upon registration with an in-network or out-of-network provider. Ensures that required services for the fleet are delivered promptly. Confirms with the end customer delivery of the unit in optimal condition, considering quality standards and timelines.* Generate preventive maintenance proposals based on the parameters set by each automotive brand comprising the fleets in the assigned client portfolio. * Notify the fleet contact of the final proposal for required maintenance. * Inform the customer, in accordance with government regulations, of the need to comply with the environmental verification program. * Manage corrective maintenance based on fleet requirements. * Administer required fleet services using the control and tracking tools provided by the company. * Establish active communication with the end user for timely follow-up on vehicle entry into service. * Provide the customer with the best cost and repair time option. * Facilitate decision-making by the Fleet Administrator, reducing vehicle downtime with the objective of maintaining units in optimal operating condition. * Comply with the client’s policy for fleet management. * Provide personalized service to clients in the assigned portfolio through the communication channels established by the organization. * Report to internal departments any failure by contracted providers to meet service standards. * Provide support to internal departments for tracking matters related to vehicle maintenance. * Submit Direct Service Operations reports. Education and Experience* Automotive, Mechanical, Electromechanical, or Industrial Engineering. * Minimum three years of experience in the automotive sector: dealership, leasing company, or as a fleet administrator. * Two years of experience in customer service-related roles, such as maintenance advisor at a dealership or automotive workshop. * Strong customer service orientation. * English proficiency: 50%. What’s in it for You At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:* Competitive base salary * Annual bonus * Savings fund and savings account * Retirement plan with company contribution * Grocery and restaurant vouchers * Support for sports activities Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking. We are a culture of innovation, empowerment, decision-making, and accountability. Candidates must be willing to comply with a pre-employment background check.*Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to* *reclutamiento@elementcorp.com* *or call 55 5018 7100.