SOFTWARE IMPLEMENTATION CONSULTANT

Description

**BRIEF DESCRIPTION** SOFTWARE IMPLEMENTATION. LEAD THE DEPLOYMENT OF TECHNOLOGICAL SOLUTIONS FOR OUR CLIENTS. THE INDIVIDUAL WILL BE RESPONSIBLE FOR ENSURING THAT SOFTWARE DEVELOPMENTS ARE SUCCESSFULLY IMPLEMENTED, TRAINING END USERS, AND RESOLVING OPERATIONAL INCIDENTS TO GUARANTEE ADOPTION AND PROPER FUNCTIONING OF THE TOOLS. **RESPONSIBILITIES** 1\. EXECUTE THE ON-SITE SOFTWARE IMPLEMENTATION PLAN, ENSURING TIMELY DELIVERY AND COMPLETION OF DELIVERABLES. 2\. TRAIN END USERS AND KEY CLIENT STAFF ON USING AND MAXIMIZING THE IMPLEMENTED TOOLS. 3\. DIAGNOSE AND RESOLVE BASIC CONFIGURATION, OPERATION, OR USAGE ISSUES DURING AND AFTER IMPLEMENTATION. 4\. DOCUMENT PROCESSES, USER MANUALS, AND QUICK REFERENCE GUIDES TO FACILITATE SOFTWARE ADOPTION. 5\. SERVE AS A LIAISON BETWEEN THE DEVELOPMENT TEAM AND THE CLIENT, CHANNELING REQUIREMENTS, FEEDBACK, AND ADJUSTMENT REQUESTS. 6\. CONDUCT FUNCTIONAL TESTING AND ACCEPTANCE VALIDATIONS WITH THE CLIENT TO ENSURE THE SOLUTION MEETS AGREED-UPON CRITERIA. **SKILLS** 1\. FUNCTIONAL KNOWLEDGE OF SOFTWARE IMPLEMENTATION PROCESSES (ERP, CRM, CUSTOM SYSTEMS, OR SaaS PLATFORMS). 2\. ABILITY TO CONDUCT CLEAR, PATIENT, AND STRUCTURED IN-PERSON AND VIRTUAL TRAININGS FOR USERS WITH VARYING TECHNICAL LEVELS. 3\. CAPABILITY TO DIAGNOSE AND RESOLVE BASIC OPERATIONAL ISSUES (CONFIGURATION, PERMISSIONS, WORKFLOWS, SIMPLE INTEGRATIONS). 4\. EFFECTIVE COMMUNICATION WITH BOTH TECHNICAL TEAMS AND BUSINESS UNITS, ADAPTING LANGUAGE TO THE AUDIENCE. **PROFESSIONAL EDUCATION & KNOWLEDGE** BACHELOR’S DEGREE IN COMPUTER SYSTEMS ENGINEERING, INFORMATION TECHNOLOGY, BUSINESS ADMINISTRATION, INDUSTRIAL ENGINEERING, OR A RELATED FIELD. BASIC KNOWLEDGE OF SQL, EXCEL, PYTHON, AND BI TOOLS. Salary: $16,000.00 \- $18,000.00 per month Workplace: On-site employment