**Telecommunications Technician** ======================== Location: Sunscape Cancun City: Cancún, ROO, MX, 77500 Date: Dec 12, 2025 Thanks to our expansion, we are seeking talented, experienced, motivated, and proactive individuals who view challenges as opportunities, believe in their abilities, and possess a versatile set of competencies. We value those who are passionate about learning, growing, and innovating—striving for success and creating memorable experiences. Join our team to continue building our success story together. **Job Description** -------------------------- As a Level I IT Services Technician, you will be responsible for providing technical assistance to computer users within the organization. You will respond to questions and resolve computer-related issues in person, by phone, or electronically. You will also assist with the use of computer hardware and software, including printing, installation, word processing, email, and operating systems. **Job Functions and Responsibilities** -------------------------------------------- * Provide technical support to computer users, addressing their hardware and software issues. * Respond to end-user inquiries and resolve common issues via phone, email, and in-person communication. * Document support requests and resolutions using the internal ticketing system. * Assist with the installation, configuration, and ongoing maintenance of computer hardware and software. * Track inventory of equipment, accessories, and supplies; prepare requirements for replacements and upgrades. * Provide basic training and assistance on the use of computer applications and operating systems. * Collaborate with other IT professionals on the team to resolve more complex issues. * Participate in periodic meetings with the Information Technology Department to receive updates on available tools, resources, and protocols. * Report any persistent or critical IT issues or risks to senior management. * Complete additional tasks or responsibilities assigned. **Work Experience** ----------------------- * Performs routine assignments at the entry level toward progression into professional work. * Uses existing procedures to resolve routine or standard problems. * Receives instruction, guidance, and direction from others. * Has 0–3 years of work experience. **Competencies** ---------------- Interpersonal skills Functional job knowledge Leadership Problem solving Talent development Teamwork and collaboration Action management Business acumen Advocating for guest needs Impact Innovation **Education** ------------- * An Associate’s, Bachelor’s, or Master’s degree in a related field is preferred. * An equivalent combination of education and experience will be considered. **Certifications** ------------------- * CompTIA A+ * Microsoft Certified IT Professional (MCITP) * Information Technology Infrastructure Library (ITIL) * Additional certifications may be required or preferred. If you believe you meet the above requirements, we look forward to receiving your application! All applicants will be evaluated and considered for opportunities at PLAYA without regard to race, color, religion, sex, sexual orientation, age, genetics, gender identity or expression, national origin, or disability. Application ID: 17278 **Screen readers cannot read the following map for job searches.** ----------------------------------------------------------------------------- Follow this link to access our Job Search page to search for available job openings in a more accessible manner. '); // hack to force browser to not cache iframe results, even though URL may be different var _iframe = document.getElementById('iframe'); _iframe.contentWindow.location.href = _iframe.src; //]]>