Job Summary: Grupo Hasar is seeking a Software Technical Support Analyst to join its team and sustain innovation, impacting business operations through digital transformation. Key Highlights: 1. You will impact the operational continuity of our clients. 2. You will grow within a company that bets on talent and innovation. 3. You will become part of a tribe where your effort is valued and celebrated. **Grupo Hasar is seeking a Software Technical Support Analyst in Polanco – Miguel Hidalgo, Ciudad de México** ------------------------------------------------------------------------------------------------------------ Are you passionate about technology and do you want your work to have a real impact on business operations? At **Hasar México**, we are looking for a **Software Technical Support Analyst** to join our **Hasarian Tribe** and help us keep innovation moving. We are a company present across Latin America that digitally transforms logistics and distribution processes. Main Responsibilities * Remotely attend to and resolve user and client incidents. * Provide support for SQL Server, handheld devices, and remote desktops. * Document and track critical cases. * Collaborate closely with technical and commercial teams. Requirements * Education: Technician or TSU degree in Systems, Computing, or related field (what we value most are your skills—not just the diploma). * Minimum 1 year of experience in custom software technical support (experience with ticketing tools for incident logging and management is a plus). * Knowledge of SQL Server databases (mandatory—this will be your primary tool). * Customer orientation, teamwork, and service mindset. * **Availability to rotate shifts and work weekends and rotating rest days.** What We Offer * Gross salary: **$15,000 to $17,000**, depending on experience. * Statutory benefits from day one. * **Continuous training** and career development plan. * **Collaborative and human environment**: you’ll be part of a family that empowers your growth. * Job stability within a technology-sector company experiencing expansion. Why Join Hasar? Here, you won’t just resolve incidents—you’ll: Impact the operational continuity of our clients. Grow within a company that bets on **talent and innovation**. Become part of a **tribe where your effort is valued and celebrated**. At **Grupo Hasar**, we do not discriminate among employees or candidates based on gender, sexual orientation, age, social status, religion, nationality, disability, ethnic origin, or any other grounds for discrimination. **Desired education level:** Higher education – incomplete **Desired experience level:** Entry-level **Departmental function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * SQL * User support * Database * Technical support * Teamwork *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=698f40ac2700003f0092d556&source=indeed*