**It's fun to work in a company where people truly BELIEVE in what they're doing!** Job Description: **Key** **Account** **Manager** **Don’t miss out—choose Ingram Micro Mexico** If you’re looking for an opportunity to demonstrate how good you can be, we invite you to join our team. At Ingram Micro, you’ll receive training, face challenges, and have internal growth opportunities to take your career to the next level. Manage, develop, and maximize strategic IT accounts in retail, driving profitable sales, sustainable growth, and brand positioning in the Mexican market. Act as the key point of contact between the brand, strategic customers, and internal Ingram Micro departments to ensure flawless commercial execution. **Key Responsibilities** **1\. Strategic Account Management** * Maintain strong relationships with buyers, sales teams, logistics, and marketing at the retailer. * Identify new business opportunities and market development initiatives to expand the brand’s presence in retail. * Define quarterly and annual sell-in and sell-out targets by category, aligned with both brand and Ingram Micro objectives. * Manage inventory and ensure proper stock availability across stores and distribution centers (CEDIS). **2\. Commercial Development** * Monitor and analyze daily, weekly, and monthly commercial performance. * Propose and negotiate commercial strategies: promotions, incentive programs, rebates, bundles, financing, trade-in, and campaigns jointly defined with the retailer, brand, and Ingram Micro. * Increase the brand’s revenue, margin, and share within the customer portfolio. * Present results, insights, risks, and opportunities on a regular basis. **3\. Coordination with the Brand** * Serve as the direct commercial liaison between the brand and Ingram Micro. * Participate in forecast, pipeline, and performance meetings with the sales team. * Ensure the brand’s strategy is executed in accordance with global standards and policies. **4\. Forecast Analysis and Management** * Analyze inventory levels, product availability, and replenishment opportunities. * Identify market trends and consumer behavior patterns. **5\. Internal Alignment** * Collaborate closely with Product Management, Marketing, Logistics, Credit & Collections, and Operations. * Coordinate product launches, promotions, training sessions, and channel events. * Track orders, shipments, and inventory levels. **6\. Customer Service Excellence** * Resolve inquiries from key customers promptly and professionally. * Monitor service KPIs and satisfaction levels for strategic accounts. **Education** * Bachelor’s degree in Business Administration, Commerce, Marketing, Engineering, or related field. **Experience** * 3–5 years in commercial roles, preferably as a Key Account Manager, Senior Sales Executive, or similar, in consumer electronics or retail. * Familiarity with premium IT brands. * Solid understanding of retail processes. **Technical Knowledge** * Key account management and negotiation. * Advanced Excel and CRM proficiency. **Key Competencies** * Results orientation * Effective negotiation * Strategic relationship management * Communication and influence * Analytical and commercial thinking * Planning and follow-up * Innovation and adaptability * Collaborative teamwork **Performance Indicators (KPIs)** * Monthly/quarterly/annual quota attainment * Revenue and margin growth * Forecast accuracy * Account profitability * NPS and key customer satisfaction