Drillmaster

Description

Job Summary: We are seeking a professional to provide technical support for the Tools (RGD) product line in mining and construction, managing KPIs and optimizing tool utilization. Key Highlights: 1. Opportunity for development and growth in an innovative environment. 2. Collaboration and mutual support to deliver solutions in mining and construction. 3. Leading the transformation toward a more sustainable industry. **United. Inspired.** Performance unites us, innovation inspires us, and commitment drives us forward. **All new ideas are welcome.** We seek candidates who want to develop, grow, and dare to think differently. Innovation is a fundamental part of our DNA. If you value an environment where you can think creatively and continuously evolve, you will thrive here. **About Us:** Epiroc is a global productivity partner for customers in mining and construction, accelerating the transformation toward a sustainable society. With innovative technology, we develop and offer safe and innovative equipment—including drilling platforms, rock excavation and construction equipment, and tools—for both surface and underground applications. We also provide world-class services and aftermarket support, as well as automation, digitalization, and electrification solutions. Our global headquarters is in Örebro, Sweden, and we have approximately 18,000 passionate employees collaborating with customers in over 150 countries. More information at epirocgroup.com. We succeed in our core business because we are passionate innovators with the courage to change. Through collaboration and mutual trust, teams and individuals rely on and support each other to deliver solutions. Together, we lead the way toward more sustainable mining and construction. **Join Our Team!** **Your Mission:** Provide support for the Tools (RGD) product line across all its constituent product lines, ensuring control over established KPIs for the three contract types—Cost per Meter, Guaranteed Performance, and Consignment. KPIs will be defined case by case, with the most important including performance, drilling speed, and total integrated drilling value, among others—agreed upon with each client according to contractual needs and specificities. Additionally, generate necessary information to accurately report tool usage to clients, such as performance metrics, consumption rates, costs, areas for improvement, and recommendations for new products, etc. **Location:** On-site in Hermosillo. Shift schedule: 14x2 and/or 5x2, depending on project requirements. **Responsibilities:** * Know and be able to demonstrate operationally the various products of the Drilling Tools (Tools) division across multiple mining operation equipment. * Establish contacts with end-user customers in operations departments and supervisory roles. * Conduct on-site equipment reviews to provide technical support for used products. * Deliver field and classroom training to end users and supervisors. * Perform drill bit sharpening and any other maintenance activities for drilling tools. * Maintain control of drilling tools in exchange systems. * Monitor and manage consumables inventories to maintain an accurate critical list. * Support the RGD Product Specialist in preparing test reports for new products and make recommendations to customers to improve RGD product productivity. * Keep customer-related databases updated and verified. * Prepare weekly and monthly activity reports. * Participate in internal and external training activities with customers. * Notify changes in lithology, operations, or equipment acquisition occurring under the contract. **Requirements:** * Required education level: Bachelor’s degree or Technical diploma. Preferred specialization: Mining Engineer, Mechanical Engineer, or related field. * Basic English proficiency desirable for manuals and reports. * Minimum 1–2 years of experience in similar roles providing technical support for drilling equipment and consumables. * Knowledge of drilling steels and KPI management. * Microsoft Office. **Your Profile:** * Mindset of continuous improvement and openness to lifelong learning. * Willingness to seek new and better ways of doing things. * Collaborative attitude and focus on teamwork. * Attention to detail and commitment to quality. * Organization and discipline in work execution. **It All Starts with People.** The world needs metals and minerals for the energy transition, and our cities and infrastructure must develop to serve a growing population. To succeed, we need to accelerate the shift toward more sustainable mining and construction industries. **At Epiroc**, we drive this transformation together with customers and business partners in over 150 countries, developing and delivering innovative and safe equipment, digital solutions, and aftermarket support. We believe everyone has the right to equal opportunity. We encourage applications from all qualified individuals, visible minorities, Indigenous peoples, and persons with disabilities. We foster an inclusive culture where diversity is not just a goal—it is a fundamental part of our values and how we work. This is how we do business for a sustainable future. Learn more at www.epiroc.com Employment Type: Full-time Work Location: On-site