Customer Service Representative

Description

**Ecolab** is the global leader in water, hygiene, and infection prevention solutions, with a presence in more than 170 countries. We help our customers operate safely, efficiently, and sustainably. We are seeking a candidate to fill the **Customer Service** position for our operations in **Lerma, State of Mexico**. **Your impact in this role** * Manage **order processing** in the system (**SAP**). * Track orders and ensure their accurate delivery. * Identify and resolve **incidents** through root cause analysis. * Prepare and analyze **Excel reports**. * Provide **customer support** via multiple channels. * Ensure effective communication with customers and internal departments. **Requirements** * Completed **Bachelor’s degree**. * **2+ years of experience in Customer Service**. * SAP proficiency (preferred). * Proficiency in **Excel and Microsoft Office suite**. * Advanced English. * Proactive profile, service-oriented, and committed to continuous improvement. **Position details** * **Location:** Lerma, State of Mexico. * **Schedule:** Monday to Friday, **8:30 a.m. – 5:30 p.m.** **About Ecolab** ---------------- At Ecolab, we prioritize talent by building diverse and highly skilled teams operating across nearly three million customer sites in over 170 countries. With more than 48,000 associates, we deliver scientific solutions and exceptional service to improve food safety, hygiene, efficient use of water and energy, and sustainability. Our commitment to innovation, safety, and inclusion enables us to generate a positive and sustainable impact worldwide. **Our Commitment to a Culture of Inclusion & Belonging** Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.