Universal Executive Training

Description

**Header \- External** ------------------------- VP: VPGM Southern Pacific Region Entity: Guerrero Location type: Acapulco La Gran Plaza Store **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level standards, thereby providing alternatives for problem resolution. Execute quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum education: Technical degree / Completed high school diploma Preferred education: Incomplete undergraduate degree in communication sciences, administration, or related fields; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum experience: 1 year in customer service and sales roles * Preferred experience: 2 years in customer service roles within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.