* + At Viva, we are looking for people passionate about what they do, and we’re confident this is the best time to join our team. Viva is the lowest-cost, most preferred, funniest, and most profitable airline in the Americas, with the youngest fleet in Latin America and the fastest-growing airline worldwide. We embrace a culture of inclusion, passion, and transparency—challenging tradition and redefining how we work—while remaining committed to excellence in service and passenger safety. Join the \#GenteViva and together, let’s fly higher than ever! **Become part of our team as Baggage Assistance Responsible** **Job Objective** Strategically and operationally lead the work team to efficiently achieve organizational goals with a results-oriented focus. Consistently promote an exceptional experience for our customers, ensuring high service standards at every touchpoint and continuously improving processes to deliver timely solutions and positively recover our customers’ experience. Assume full responsibility for the baggage journey, guaranteeing correct handling from origin through final delivery at destination, in full compliance with Viva’s established processes, policies, and quality standards. **Strategic Responsibilities** - Supervise, train, and motivate customer service representatives to improve their performance and productivity, ensuring adherence to quality, safety, and efficiency standards. - Problem resolution: handle escalated inquiries and complaints, ensuring rapid and satisfactory solutions. - Performance monitoring: evaluate key metrics such as response times and customer satisfaction to identify areas for improvement. - * Interdepartmental communication: serve as the liaison between the customer service team and other departments to ensure seamless coordination. - Continuous training: keep the team updated on new products, services, and customer service best practices. - Provide details of responsibilities**Job Requirements** - 1–3 years of experience in this role. - Proficiency with tools and platforms such as GoNow, Skyspeed, Bag Manager, World Tracer, Teams, AIMS, and Outlook. - General knowledge of the Civil Aviation Law, Montreal Convention, and DOT regulations. - Equipment handling skills.**Benefits you’ll enjoy as \#GenteViva** An incredible workplace environment \#ElMejorLugarParatrabajar. 30 days of year-end bonus (aguinaldo). Grocery vouchers and savings fund. Staff Travel: Flights to any Viva destination at unimaginable prices for you. A series of partnership agreements that enhance your life: gyms, department stores, restaurants, universities, and many more. Statutory benefits. About Viva: We are the airline with the lowest operating cost, boasting one of the most modern aircraft fleets in Latin America and ranked #1 in Mexico—among the fastest-growing airlines globally. At Viva, we recognize that our talent is diverse; we respect each person’s life circumstances and actively promote gender and opportunity equity. We are a strong team that fosters innovation and collaboration, building a respectful and inclusive environment where everyone can be themselves. We care deeply about our people’s well-being—paying attention to every detail to ensure our collaborators remain healthy, safe, and happy. Join this flight and together, let’s chart your new destination!
Juan García
Indeed · HR
Juan García
Indeed · HR
