**JOB TITLE:** User Support **1. JOB OBJECTIVE:** Provide support to users in order to address and resolve existing issues and requirements related to IT resources: software and hardware. **2. RESPONSIBILITIES:** 2.1. Resolve problems reported by system users promptly and effectively, according to each specific need. 2.2. Generate electronic invoices daily. 2.3. Ensure that the monthly closing of electronic invoicing matches the billing report generated in the TVC Fasyl System. 2.4. Register the monthly cyclic inventory count for warehouses in the system, considering all active or inactive items with inventory. 2.5. Monitor system notifications. **3. FUNCTIONS:** 3.1. Assist users with inquiries, general information, and problem resolution. 3.2. Respond to and follow up on requests quickly and efficiently; 3.3. Track incident resolution for the Systems Department. 3.4. Train users on operating the TVC Fasyl system and its applications. 3.5. Manage user accounts and allocate resources accordingly. 3.6. Manage email accounts and distribution lists. 3.7. Receive reports and verify proper operation of CCTV systems at TVC branches. 3.8. Perform preventive and corrective maintenance of hardware and software for users requiring such support. ***THE POSITION IS 100% IN-PERSON.*** ***CANDIDATES MUST BE AVAILABLE TO PARTICIPATE IN A MULTI-STAGE SELECTION PROCESS CONDUCTED BOTH REMOTELY AND IN-PERSON.*** Salary: $18,000.00 - $25,000.00 per month Benefits: * Savings fund * Option for an indefinite-term contract * Major medical expense insurance * Life insurance * Grocery vouchers Workplace: In-person employment
Juan García
Indeed · HR
Juan García
Indeed · HR
