Retail Sales Supervisor

Description

Job Summary: Responsible for creating a customer experience that reflects the brand's spirit, maintaining strong relationships, and leading retail points of sale and company-owned stores. Key Highlights: 1. Leadership in daily operations and sales staff. 2. Team development and training. 3. Promotion of a diverse and socially responsible culture. **Who We Are:** Samsonite is the global leader in bags, luggage, and travel accessories, combining distinctive style with cutting-edge design technology and the highest attention to quality and durability. For over 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that meet the travel lifestyle needs of conscious travelers worldwide. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries across North America, Asia, Europe, and Latin America through our own stores, websites, and a variety of retail partners **Mission:** Responsible for creating a customer experience that accurately reflects our brand’s spirit, building and maintaining strong customer relationships, and driving sales through exceptional service. In addition, leading, supervising, and managing retail points of sale and/or company-owned stores in all activities within the assigned territory. **Job Responsibilities:** * Manage and coordinate daily store operations and daily sales staff activities, ensuring full commitment to promoting and selling products to enhance our brand image in the market. * Ensure excellent customer service by fully complying with the sales service protocol. * Ensure customers receive excellent after-sales service. * Analyze and measure business trends, implementing plans to maximize sales and meet or exceed each store’s and point-of-sale’s goals and objectives within the assigned territory. * Define incentives tied to individual and store sales targets (conversion rate, average transaction value, average units per receipt), as well as overall sales objectives. * Responsible for directing and supervising the training and development of all store and point-of-sale staff within the assigned territory. * Responsible for compliance with all applicable legal and safety regulations to protect workers and avoid fines or labor contingencies. * Manage and oversee store scheduling, monitoring team attendance compliance. * Responsible for recruiting and maintaining talent networks, ensuring hiring for a high-performing team and maintaining an active database of potential candidates. * Responsible for managing the candidate hiring process, ensuring all new hires are properly contracted. * Responsible for implementing and organizing the store according to Visual Team guidelines, ensuring displays remain compliant with established standards. * Responsible for managing and tracking KPIs for the assigned territory, ensuring their achievement and alignment with sales objectives. * Supervise staff at retail points of sale and company-owned stores across each zone to maintain the organization’s corporate image. * Manage distribution of corporate uniforms and supervise their proper use. * Conduct onboarding and training for Sales Assistants and sales staff on policies and procedures, as well as product features and characteristics. * Prepare work schedules for Sales Assistants and sales staff, monitor attendance compliance, and report to HR. * Analyze and report to HR on bonus payment topics for each store and multi-store location within the assigned territory. **Conduct periodic inspections of retail points of sale and company-owned stores to ensure operations align with organizational guidelines.** * Verify order and cleanliness at retail points of sale and company-owned stores. * Supervise the condition of products present at retail points of sale and company-owned stores, ensuring proper labeling, packaging, and display, among other requirements. * Conduct periodic sales performance reviews for the assigned territory. * Supervise and conduct weekly physical inventory counts at retail points of sale, comparing organizational data against physical stock. * Receive merchandise and control inventory/losses. * Schedule merchandise deliveries for the store and supervise the assigned territory, reporting delivery dates to retail points of sale. * Prepare reports for management, highlighting issues and contingencies affecting retail points of sale along the assigned route. * Responsible for periodically reviewing merchandise deliveries at retail points of sale and company-owned stores. * Supervise and ensure correct ordering and storage of products in the warehouse. * Request cleaning supplies and office consumables as per procedure (online portal). * Responsible for requesting POP materials and packing bags. * Inform, update, and supervise staff on promotions, discounts, and clearance events, verifying current POP and marketing campaigns. * Responsible for reporting thefts or losses, filing the corresponding complaint per protocol. * Responsible for coordinating and delivering the E\-learning course “Customer Service Protocol” to the entire team. * Responsible for entering dispatch guides into the POS system and reporting discrepancies in merchandise, per established procedures. Plan and ensure the team meets commercial management’s set goals. * Monitor and record daily, weekly, and monthly sales for each salesperson and business line across all stores and points of sale in the assigned territory. * Ensure daily cash register opening, reconciliation, and closing procedures are followed per established protocols. * Responsible for coordinating and monitoring daily deposit of collections at the designated financial institution for all points under responsibility. * Responsible for submitting Gif Card sales data. * Responsible for fostering a culture of identity and commitment to the company. * Responsible for weekly supervision and attendance control of temporary service workers/contractors currently employed by the company. * Ensure temporary service workers have signed contracts upon entry to the point of sale and report any irregularities. * Responsible for developing and training Human Resources for future challenges. * Responsible for completing the company’s general checklist. * Responsible for ensuring daily use of the Follow Up tool. * Responsible for ensuring online/click-and-collect sales compliance. **Why You’ll Love Working Here:****Our employees matter.** As a people-centered company, we work hard to offer rewards and development opportunities to our employees, recognizing their performance and creating a supportive work environment wherever they are. **Vibrant culture.** We are committed to a diverse and rich culture that welcomes people from all professions and social backgrounds. Our long-standing commitment to diversity and inclusion enables us to bring our authentic selves and unique differences to work every day. **Socially responsible.** We aim to minimize the environmental impact of our products and help create positive travel experiences worldwide. To achieve this, we develop the best products using the most sustainable and innovative materials, methods, and models. **What We Value:** At Samsonite, we do more than create the luggage that travels with our customers—we inspire and celebrate the moments that move them. We believe we have a responsibility to the world regarding how we operate, the products we sell, the communities where we live and work, and how we treat the people who work with us. We are as diverse as travel itself, and like travel, your journey with Samsonite offers the opportunity to be part of something bigger and explore your passions. That’s why we offer multiple career paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that enables every member of our team to contribute their best every day. Samsonite is an equal opportunity employer committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect, free from harassment, discrimination, or retaliation.