After-Sales Manager

Description

Job Summary: Manages after-sales operations, ensuring service quality, customer satisfaction, and achievement of performance indicators in the automotive sector. Key Highlights: 1. Manage after-sales operations and service quality. 2. Supervise workshop operations and coordinate technical teams. 3. Implement customer retention strategies and manage warranties. **Position:** After-Sales Manager **Location:** Zacatecas, Zac **Job Objective:** Manage the after-sales department operations, ensuring service quality, customer satisfaction, and workshop performance indicator compliance. **Requirements:** * Completed Bachelor's degree or Engineering degree in Mechanical, Industrial, Electronics, Electromechanical, Administration, or related fields * Minimum 3 years of experience in similar roles within the automotive sector * Knowledge of workshop operations and after-sales processes * Proficiency in performance metrics (productivity, efficiency, quality) **Main Responsibilities:** * Supervise service workshop operations * Ensure proper execution of maintenance and repair processes * Coordinate technical teams to meet deadlines and quality standards * Track diagnostics, estimates, and vehicle deliveries * Implement strategies to improve customer retention * Manage warranty processes according to brand guidelines * Monitor key performance indicators and propose improvements * Manage and resolve special customer cases * Identify opportunities for additional sales (services and parts) **Skills:** * Customer service orientation * Leadership and team coordination * Decision-making and problem-solving * Process organization and tracking * Effective communication **Working Hours:** * Monday to Friday: 9:00–14:00 and 16:00–19:30 * Saturdays: 9:00–14:00 **We Offer:** * Base salary: $25,000 monthly gross * Additional commission scheme (based on performance) * Statutory benefits * Career development opportunities within the group Employment Type: Full-time, Indefinite-term Salary: Starting from $25,000.00 per month Benefits: * Life insurance Work Location: On-site employment