### **Description** The Service Technician will be responsible for managing all aspects of service and providing complete customer support to existing clients. Troubleshooting and repairing banknote counting and sorting equipment; daily scheduling and time management for all assigned accounts; tracking and managing parts/tools.### **Key Responsibilities** * Preventive and corrective maintenance in the field (Querétaro area and surrounding regions) * Diagnose system issues and perform repairs. * Provide customer updates during maintenance activities. * Collect and record information to monitor performance. * Escalate technical troubleshooting with assistance from technical support. * Document system issues and preventive maintenance in the client's site log. * Expense control ### **Skills, Knowledge \& Expertise** * Minimum experience: Internships or Social Service in Maintenance or Technical Support * Completed technical career or Engineering: Mechatronics, Computer Science, Electronics or related fields. * Availability to work in the field in Querétaro and surrounding areas. * Proficiency in driving manual transmission vehicles and valid driver's license. * Availability for one-week training in Mexico City. ### **Job Benefits** * Monthly salary * Direct hiring, 100% formal employment * Biweekly payments through HSBC * Statutory benefits * Monday to Saturday schedule and field work At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity and do not discriminate based on gender, race, age, religion, sexual orientation, or any other factor that could be considered exclusionary. ### **About GLORY** **Global Leaders in Customer Experience Automation** With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. **Why Join Us** Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading\-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well\-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one\-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. **Glory Values** The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. * Customer Delight. We put our customers first. * Integrity. We do the right thing, always. * Innovation. We embrace new challenges and share the future. * Speed. We move fast, that’s how we stay ahead. * Diversity \& Respect. We value the strength in our differences. * Teamwork. We succeed together.