Job Summary: Provide user support, diagnose and resolve hardware and software faults, and perform basic maintenance and system installation. Key Responsibilities: 1. User support and support ticket management 2. Hardware and software fault diagnosis and resolution 3. Equipment and system maintenance, installation, and upgrade Job Posting SUPPORT ENGINEER (B.S. IN COMPUTER SYSTEMS ENGINEERING, B.A. IN INFORMATICS, B.S. IN INFORMATION TECHNOLOGY, OR RELATED FIELD) Location: Querétaro, Querétaro Company: IENTC DE R.L. DE C.V. (IENTC TELECOMMUNICATIONS) QUERÉTARO Posted on March 24, 2026 Valid until April 24, 2026 Net monthly salary $12,000\.00 Apply Reference number: 21096702 Description PROVIDE USER SUPPORT THROUGH RECEIPT AND MANAGEMENT OF SUPPORT TICKETS, DIAGNOSE AND RESOLVE HARDWARE AND SOFTWARE FAULTS, PERFORM BASIC MAINTENANCE, AND INSTALL, CONFIGURE, AND UPGRADE EQUIPMENT AND SYSTEMS. Requirements * Required academic level: Bachelor's degree * Academic status: Graduated * Required field of study (related fields): Engineering disciplines (civil, mining, metallurgical, computing, informatics, electrical, electronics, mechanical, industrial, transportation, aeronautical, and surveying), insufficiently specified * Experience: 6 months \- 1 year as SUPPORT ENGINEER (B.S. IN COMPUTER SYSTEMS ENGINEERING, B.A. IN INFORMATICS, B.S. IN INFORMATION TECHNOLOGY, OR RELATED FIELD) * Knowledge(s) and tool(s): + TECHNICAL SUPPORT TO USERS FOR HARDWARE AND SOFTWARE + OPERATING SYSTEM ADMINISTRATION + SOFTWARE INSTALLATION, UPGRADE, AND MAINTENANCE * Language(s): + None * Skill(s) and competency(ies): + Results-oriented + Critical thinking + Customer orientation + Leadership + Proactivity + Negotiation + Motivation * Candidate availability: + No travel required Schedule Monday to Friday Full-time 06:00 \- 14:00 Schedule clarification: SCHEDULE IS DETERMINED DURING INTERVIEW Functions and activities * INSTALL, CONFIGURE, AND UPGRADE EQUIPMENT AND SYSTEMS * PROVIDE USER SUPPORT THROUGH RECEIPT AND MANAGEMENT OF SUPPORT TICKETS, DIAGNOSE AND RESOLVE HARDWARE AND SOFTWARE FAULTS, PERFORM BASIC MAINTENANCE Benefits offered by the company * STATUTORY BENEFITS * SAVINGS FUND * INDEFINITE-TERM CONTRACT Recruitment process * Recruitment process start date: March 24, 2026 * Recruitment process duration: 1 month