**Be part of the Munich Metepec Family.** Activities: Analysis and implementation of the quality system, coordination of action plans to solve problems related to different indicators (overall satisfaction, Mystery Shopper, control programs, training, etc.), information about the training offerings provided by VW for dealership staff and registration of personnel as appropriate. Requirements: Bachelor's degree in Quality, Business Management, or related administrative fields. Experience: Process optimization and monitoring, personnel management, customer service standards, tracking of training matrices. Knowledge: Personnel training and development, Quality, Regulations, and CRM. Excellent presentation. Skills: Dynamic, Initiative, effective communication, interpersonal skills, managerial skills. \-Requirements\- Minimum education: Higher education. Related bachelor's degree Job type: Full time, Contract, Indefinite Education: * Completed Bachelor's degree (Mandatory) License/Certification: * Engineering (Mandatory) Work location: On-site employment