Operations Coordinator

Description

Job Summary: Coordinates and supervises cleaning service operations, ensuring resource allocation, staff coverage, and service quality. Key Highlights: 1. Coordination and supervision of cleaning operations 2. Quality management and customer service 3. Resource and personnel administration Specialized Cleaning Service for Hospitals and Laboratories Interested candidates should send their information to 477 641 4275 JOB OBJECTIVE To coordinate and supervise cleaning service operations, ensuring proper resource allocation, staff coverage, and service quality delivered to customers through efficient management of supervisors, equipment, supplies, and customer service, thereby guaranteeing compliance with established quality and safety standards. PRIMARY FUNCTIONS AND RESPONSIBILITIES Operational Coordination Coordinate zone supervisors for appropriate scheduling of resources and task assignment Ensure staff coverage across all contracted services Organize and optimize the company's operational structure Monitor and report daily operational activities under your responsibility Quality Management and Customer Service Ensure customers receive optimal service and attention in accordance with established standards Promptly and effectively address and resolve customer complaints and concerns Conduct follow-up on customer satisfaction Management of Material Resources Manage inventory of cleaning supplies and equipment Coordinate timely delivery of cleaning materials to customer facilities Monitor and track the company's transportation fleet Administer allocated financial resources and verify their appropriate use Administrative and Personnel Management **Perform administrative tasks:** schedule control, attendance tracking, and pre\-payroll processing Manage operational staff incidents Supervise compliance with occupational health and safety regulations Continuous Improvement Stay updated on current knowledge and procedures within the field Propose improvements to operational processes Education **Minimum:** Completed high school (preparatory or bachelor's level) **Preferred:** Technical degree or bachelor's degree in Administration, Service Management, or related field Experience **Minimum:** 2 years in coordination or supervision roles within cleaning service companies **Preferred:** 3 or more years in industrial cleaning or facility management sectors Essential Technical Knowledge Chemical products and formulations used in the cleaning industry Professional cleaning procedures and techniques **Operation of specialized equipment:** floor polishers, pressure washers, industrial vacuum cleaners, etc. Knowledge of marble, tile, concrete, and other material floor polishing and cleaning Occupational health and safety standards, practices, and regulations Personnel management and handling of labor incidents Inventory and resource administration