Call Center Supervisor

Description

Job Summary: We are seeking a Call Center Supervisor with experience in leadership, process analysis, and improvement to ensure goal attainment and enhance team productivity. Key Highlights: 1. Leadership and team management 2. Analytical ability and critical thinking 3. Implementation of improvements and strategies **My ideal job is a Call Center Supervisor position in Coyoacán, Mexico City** --------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of objectives and goals * Identify and implement improvements * Monitor productivity indicators * Coaching * Implement methodologies and strategies * Tracking, analysis, and agreements via WLA We Are Looking For: * Analytical ability * Strategic planning * Organizational and communication skills * Leadership and management * Critical thinking * Initiative * Negotiation skills * Active listening and decision-making Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable incomplete bachelor's degree * Strong verbal communication skills * Intermediate computer proficiency * Basic Microsoft Office suite proficiency Work Schedules: * 3:00 PM to 11:00 PM * Rotating days off (negotiable based on your performance metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, year-end bonus, Social Security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Entry level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy is sourced from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0c864e3900003800714832\&source\=indeed*