Call Center Supervisor

Description

Job Summary: We are seeking a Call Center Supervisor with experience in achieving objectives, process improvement, coaching, performance metric management, and team leadership. Key Highlights: 1. Key role in continuous improvement and achievement of call center objectives 2. Opportunity to apply leadership, analytical, and strategic skills 3. Focus on coaching and team development **My ideal job is a Call Center Supervisor position in Coyoacán, Mexico City** --------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure goal and objective attainment * Identify and implement improvements * Monitor productivity metrics * Coaching * Implementation of methodologies and strategies * Follow-up, analysis, and agreements via WLA We Are Looking For: * Analytical ability * Strategic planning capability * Organizational and communication skills * Leadership and management skills * Critical thinking * Initiative * Negotiation ability * Active listening and decision-making skills Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable truncated bachelor's degree * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office suite proficiency Work Schedules: * 3:00 PM to 11:00 PM * Rotating days off (negotiable depending on your metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6a0defb53700005d008ff14b&source=indeed*