Call Center Supervisor

Description

Job Summary: We are seeking a Call Center Supervisor to ensure goal attainment, implement improvements and strategies, and lead teams with a focus on productivity. Key Highlights: 1. Leadership and team management to achieve objectives 2. Analytical ability to identify and implement improvements 3. Development of strategies and mediation of productivity indicators **My ideal job is a Call Center Supervisor position in Tlalpan, Mexico City** -------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of objectives and goals * Identify and implement improvements * Mediate productivity indicators * Coaching * Implementation of methodologies and strategies * Follow-up, analysis, and agreements via WLA We Are Looking For: * Analytical ability * Strategic planning * Organizational and communication skills * Leadership and management * Critical thinking * Initiative * Negotiation ability * Active listening and decision-making Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable truncated bachelor's degree * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office suite proficiency Work Schedule: * 3:00 PM to 11:00 PM * Rotating days off (negotiable depending on your metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0c86365200005000c51832\&source\=indeed*